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Monthly Archives: June 2009

#1 Patient Complaint in Online Reviews

Posted on by Mike Haverhals

Reviewing our database of patient reviews as well as 3rd party review sites that cover dentists, the #1 complaint (in volume) was that patient-reviewers felt they were being “upsold” an unnecessary procedure or product. Here’s the statistical breakdown in a sample of 1,278 reviews across 5 states and 7 NFL cities: Percentage of Overall Patient [...]

Online Pictures More Important than Ever

Posted on by Mike Haverhals

Patients are 3.8 times more likely to request the contact information of a private practice who has a picture

How “Name Squatters” Take Advantage of Dentists in Private Practice

Posted on by Mike Haverhals

Such website owners that purposefully advertise under your name are increasingly referred to as “Name Squatters.”

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