Practicing since 1994
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"Great experience...good cleaning!"
"Painless filling replacement requiring NO numbing.If you "
"Your the best!!!"
"Doctor was very detailed when checking my teeth. Hygienist was excellent. Very clean operation. You are doing a good job. "
"My family loves this office! Everyone is kind, helpful, professional and makes you feel comfortable. We drive 40 minutes to go to this dentist and it is well worth it! Great, quality care."
"Has a very good visit as always. Celina is very informative about helping me to take better care of my gums and teeth. I had my annual exam with Dr. Pugh today, and I always feel very comfortable with her level of care."
"Doc and entire staff are Great!"
"Love you guys!"
"Excellent!"
"Great and attentive staff. "
"Had a new hygienist named Lee and she did an excellent job cleaning my teeth. Very friendly."
"It is always a pleasure to visit this practice."
"Love the doctor and how she listens and understands my health concerns and how they relate to my teeth. "
"I came in for a prophy. Hygenist was very pleasant, but very fast. Though I don't have much plaque on my teeth, it had to be the quickest cleaning I've ever had. She did remove all the stains."
"Great Visit. Your expanded facility looks great as well"
"Celena is patient, kind, thoughtful and gentle. She understands that I need to swallow frequently and never makes me feel rushed or guilty because of that. "
"I came back - time and time again."
"My hygienist was awesome today! Gentle, talkative and caring. She was wonderful."
"Pleasant and professional. "
"great"
"Excellent experience. I was pleased that everything was well and all I need is a fluoride rinse."
"excellent explanations ....too understand ...my particular teeth...so chose to get mouth guard "
"Staff and Dr was very nice except Dr Pugh has not attended any game watches lately."
"Awesome Staff. They always make you feel comfortable. First time I didn't dread going to the dentist!"
"Didn't see the Dr this time, just the hygienist. It was my first time with her, and she was great!!"
"Always great communication! Have had some great experiences here that are unique (in a good way) and have not had in other offices in the past (especially from the techs explaining hygiene in detail)"
"Great dentist!"
"Kind, professional, thorough "
"All the staff is very welcoming. Great drs."
"Best Dentist I have ever been to see "
"I was nervous going to a new Dentist. Dr Farag, was kind, patient, and made me feel quite comfortable. The office was clean and updated. a positive experience."
"Always a good experience. Thank you for your professional staff. "
"Good experience. Dr. Beno is very professional. "
"I went in over the moon anxious and left feeling assured and happy."
"everything very cordial and professional"
"Love this office. Everyone is great, friendly and helpful. "
"Excellent, professional dental office and Doctor. I recommend her all the time!"
"Very efficient and organized. Explained every segment of procedure being done and that of future proceexures. Quite impressed!"
"Professional and knowledgable staff!"
"Always enjoyable. "
"Excellent doctor, staff and facility. I'm so glad I found Dr. Melanie Pugh!"
"Great teeth cleaning every time. "
"I am always treated with respect and professionalism. I love Dr Pugh!!"
"Great staff and location. Was very pleased with my visit."
"Very efficient and well done"
"Everybody was very accommodating to my psychotic fears!"
"I appreciate that Dr. Pugh and her assistant didn't get frustrated with how many times we needed to stop. "
"I have been a patient for years and every visit has been one of excellent service and being treated well. It is never an experience to dread even when it's an emergency visit. At those times you feel better just walking in the door. "
"Very caring and informativ"
"Everyone treated me very nicely and didn't try to push me into using services I had no need or desire for. Kudos to you!"
"Wonderful!"
"Great experience. Warm, yet professional"
"Dr. Farag was smiling made eye contact immediately, explained my problem and solution in an easy manner"
"very good"
"Awesome as always"
"this dental office is the best EVER"
"The doctor was very friendly and professional. She listened well and assured me before doing anything (I'm a little gun-shy from a bad childhood dentist). She did a great job stopping the pain and repairing my tooth.
Jessica (who goes by Jess since there are 2 Jessica's there) was very friendly, professional and efficient. Very enjoyable to talk to as well.
I had a great experience and I think I've found my dentist after years of searching!"
"Excellent. Dr. Pugh is always professional yet friendly. I trust her judgment and advice. Sheetal, her hygienist, was fabulous. Exact and accurate -- very sweet. In fact, I requested her for my next check-up."
"This is my first visit but my I had the impression your office runs smoothly and efficiently. Thank you for this opportunity."
"Great Visit. Got a great cleaning. looking forward to my next visit."
"Wonderful"
"Always an excellent experience definitely recommend you to all my friends"
"Going to the dentist is never on top of my favorite things to do but this office makes it a pleasant experience. "
"I've never had to wait for more than 5 minutes if that. Friendly staff and very gentle."
"Very impressed with their concern for my comfort"
"Had a prophy today. Sheetal is an excellent hygienist. She gave me my favorite Oral-B toothbrush!!"
"Always pleasant. I specifically like how everything is always communicated by staff and the service providers. You feel welcomed into the office.
"
"The office was convinient and easy to get to everyone was vey kind and reassuring. Dr. Pugh was very gentle and thorough and informative "
"Going to the dentist is never fun, but the staff and the performance make it bearable!"
"Absolutely love everyone. Especially Sheetal. She is the best. "
"Always the best. "
"Always a pleasure."
"Everyone is always friendly"
"Very pleasant"
"Excellent"
"Great service. Glad I found this office."
"Great doctor and office staff!"
"My experience was very positive."
"Good experience"
"Excellent experience ft the front door. Everyone was friendly, professional and kind."
"The most top-notch professional, efficient, friendly and knowledgeable office I have ever visited!"
"excellent as always. I feel very comfortable with the staff. "
"Better than expected experience!"
"I hate goign to the dentist. but whn i come t this place i dont have to wiat and they take me right away and they make me feel right at home!!! love this place!!!! the doctor even worked with me on theprice of implants . thanks again everybody you guys are great!!!!"
"everyone is very friendly"
"Excellent!"
"Dr. Beno was awesome! Not only was he great with inspecting my teeth but my daughter had a great time as well. It was her first time getting her teeth cleaned, getting pictures, and counting her teeth. Our overall experience was excellent"
"Loved the drs and staff"
"Excellent"
"They worked me in because I had a tooth ache I am always happy to be seen by Dr. Beano. "
"Excellent and friendly as always! "
"Everyone was super!!!"
"Amazingly beautiful office with the nicest staff I have ever encountered in a medical setting! Dr. Pugh is kind, gentle, explains everything, and is extremely thorough. I am so glad I found this practice!"
"Lovely.. Very relaxing..and everyone seemed very competent. I will continue my care w/ dr Pugh and send my husband"
"I always receive excellent care from the staff. The front desk staff is responsive to any questions and concerns and very willing to assist you when needed. A very top notch organization at all levels."
"Best in SW Florida! Dr. Pugh is very caring, experienced and pleasant. Her technicians, equipment & office- state of art. It is always a pleasant experience. "
"Both my husband and I were very impressed with your professionalism, friendliness, and efficiency. We felt relaxed."
"Everything was great"
"Everyone is so friendly. Awesome customer service and everyone has a smile. You dont see that very often at most businesses. "
"I always enjoy my visits!"
"I had a very pleasant visit today."
"Very knowledgeable staff, and comfortable office. I enjoy coming here."
"Visiting Dr. Pugh and her staff is ALWAYS a pleasurable experience.
I always feel like they were waiting just for me to come in."
"Friendly and professional staff. "
"Always a great experience. "
"It was incredible. I haven't been to a dentist for a long time, and EVERYONE was wonderful and professional...but also made the experience fun and not nerve wrecking....except when I found out how much work I need. But, that is my own fault and I expected it."
"Every thing was positive"
"This staff & doctor are well organized. This makes a trip to the dentist so worthwhile!"
"VERY PROFESSIONAL!!!! only time i have been at the doctor or the dentists office that i didn't feel like another name or number on their busy calendar."
"It is always a pleasure to come to this office for my dental care. The staff is always friendly and Dr. Pugh is the most gentle dentist I've ever been to."
"I'm not sure getting a root canal can fall under amazing experience, however the staff was stellar putting me at ease through explanation and care. The least painful numbing shots I have experienced. And the guard to hold my mouth open was priceless - never had a dentist use that before. I'm not highly recommending getting a root canal, but if you have to, I wouldn't want to go anywhere else. "
"I am very pleased with Dr. Pugh and her staff. I highly recommend her!!!
"
"Very friendly and professional"
"Serena did my cleaning and is always informative and friendly. I very much enjoy my experience in your office."
"As always all the staff in the office are professional and friendly. It makes coming to see the dentist a very positive experience. "
"Very friendly office and pretty painless as well."
"After coming from another dental practice, I find everyone in this office very friendly and helpful. Insurance is a pain for everyone, but this office does everything to make sure the insurance is covering the procedure and lets us know if it is not. My experience thus far has been very good."
"As always my visit went well and the staff is always friendly."
"You and your staff are the best dentist experience I have ever had. I will definitely recommend you to everyone"
"Quick and easy... The staff was great as usual!"
"The Doctor is restoring my smile. She and her technicians keep me comfortable and without pain during extensive removal of tons of old silver fillings thru the restoration process. I never felt the shots for numbing. I have never ecperienced in my 65 years no pain when recieving this kind of extensive trestment. My crown work is fantastic."
"I was able to see Dr Pugh the next day after I called for an appt. I needed urgent dental care."
"Everyone is very friendly."
"very nice"
"I had been o very long time since my last cleaning (1994). The old department of pain is gone. Everything was done under anesthesia, unlike the bad old days."
"From my first visit two years ago as a new patient, my experiences with this office and each of the doctors I've experienced has been stellar. My hygienist has been informative, skilled, and very pleasant to work with...I've only got good things to say. "
"I love Dr. Melanie Pugh and staff! "
"Excellent each time. Dr. Pugh is a very caring, friendly and competent dentist. .
I know I can always count on her to provide the best dental advice. I have other serious medical conditions that she and her staff always take careful measures to accomodate me.
I have recommended her to my friends in the area. "
"good. nice and friendly staff, gentle cleaning. already booked my next 6 month cleaning!"
"Care was fine."
"Very pleasant--hygienist was very gentle and careful--made sure I was comfortable at all times. Dr Pugh was very thorough--took the time to explain a possible problem with an old filling ."
"Everything went fine. Charges somewhat high. "
"I Told Celena she deserved a Gold Star for being Gentle. She also gave me some good advice. I also appreciate your patience when my heart doctor wanted to questions whether you were comfortable with the Blood Thinners I was being treated with."
"Lauren is a terrific dental hygienist!! She even made my visit fun!!"
"I am thankful to be one of your patients. I have confidence in the staff. I appreciate their friendliness."
"Very positive experience. "
"Hygienist talked about import ants of preventive therapy."
"Doctor fine"
"Always excellent"
"1st time with this female dentist ... i am a physician also .. her exam was excellent"
"Good experience--"
"Wonderful. All my questions were answered. The staff is very kind."
"It is always a pleasure to go to the dentist and in the past I was very anxious going to the dentist. "
"Dr. Pugh is very friendly, professional, and thorough. The office staff is very attentive."
"Cleaning appointment very nice hygienist. Not too chatty. "
"Saw the hygenist...very professional, caring and competent"
"Professional and friendly "
"I am very pleased that Dr. Pugh was recommended to me! The staff is pleasant, efficient and Dr. Pugh is wonderful."
"I am fortunate to have Celena as my hygienist. Delightful and thorough!"
"Had a great cleaning by Celena... "
"Always enjoyable!"
"I actually came 25 minutes early and was called back in 6 minutes! I love your office!!!"
"They are very friendly and professional."
"Excellant"
"great people"
"Satisfied"
"Great service. Makes my experience so pleasant. Very knowledgeable. My hygienist, Sandy, was awesome."
"Very comfortable with Celina as my hygienist ."
"Very fast and excellent. "
"Very enjoyable experence"
"Great experience"
"Always a great experience, never have to wait! Friendly staff!"
"Just excellent"
"Great as usual"
"Excellent every time."
"Great experience with my checkup"
"I didn't see the dentist this time but the hygienist was professional and friendly and explained what she was doing and what I should be doing between appointments"
"Great experience."
"This visit was much better than the last. Stay was very thorough, professional and friendly. "
"Always have a good experience."
"Excrllent"
"Friendly staff"
"Excellent patient experience"
"It was great!"
"Everything was efficient and professional."
"Dr Pugh and Stacy are great!"
"efficient, clean and friendly"
"This appointment was for cleaning, the hygienist was excellent. "
"All the staff and the hygienist were friendly and great."
"My experience was exceptional as always."
"Always an outstanding experience. The doctors, hygienists, assistants and office staff are absolutely first rate! An outstanding team practice!"
"I really appreciated having two minor cavities filled on the same day they were discovered during my cleaning. Celena is very thorough! Dr. Westervelt is a nice addition to the practice. She listened to my concerns and answered my questions. "
"Excellent experience in every way 😀"
"From the moment I arrived, everyone at Dr. Pugh's treated me with professionalism, kindness, and caring, "
"Friendly, fun and caring staff"
"Stacey did a thorough cleaning and Dr. Pugh was prompt coming in to check on my teeth and gums."
"Always a pleasure."
"Excellent"
"Very pleasant"
"Very pleasant"
"very happy"
"The hygienist was SUPER"
"The hygienist was terrific. Informed, caring and made extremely helpful suggestions"
"Celena was very good, the best I've had at that office so far"
"Everything was A-ONE.From Celena to the checkout,it all went smoothly."
"Dr. Pugh and her staff are just the best! I have spent years dreading going to the dentist, and now I have an office I can comfortably go to. Thanks for all that you do!"
"Excellent, Excellent, Excellent! I can say without a doubt, I like going to my dentist!"
"Lee was good, professional and explained a lot to me. Thank you"
"Everyone was awesome and they made me feel very comfortable and welcomed."
"Excellent
"
"Friendly and professional"
"Wonderful hygienist. Excellent job."
"Fine"
"Well organized. Friendly, professional.
"
"Great staff that are attentive and caring "
"Always Outstanding"
"Best run dentist office I have ever been to. Staff is excellent. Almost feels like family. "
"Pleasant experience- Selena was very professional & kind"
"Friendly, professional and very knowledgeable. "
"Excellent "
"Completely satisfies"
"Clinical part was most satisfactory."
"Great experience. Very professional"
"The cleaning by Stacy went well. She was "gentle" and thorough."
"The office is very efficiently run. Dr. Pugh and her staff are professional and very informative."
"Excellent service"
"Very positive"
"Very good care and pleasant experience. "
"Great "
"everything was great"
"Very happy "
"Stacey was great!"
"They are professional & kind"
"good"
"Not a finer office, staff or doctor to be found. Great people, all."
"positive friendly staff"
"I was early. Wait was not long at all."
"Did not see doctor"
"Excellent experience."
"Excellent, as always!"
"Good communication and excellent service."
"Great experience staff is very professional "
"My rating speaks for itself."
"always a great experience with friendly and helpful staff in every area! "
"very pleased"
"Great!"
"everyone was cheerful
that sure makes the experience less anxious"
"Everyone is so nice and you can tell they truly care about each patient."
"Great visit. "
"Great dentist and office staff. "
"I appreciate the time and care spent by the staff and Dr Pugh in explaining my options regarding my particular dental situation."
"No issues. Good experience. "
"No wait, no upsell, very honest experience. "
"It was very nice. Had to wait a little bit for this visit but I know they were just a little behind. I was I was taken care of very well. "
"Very good I liked current and previous hygenist. "
"Everyone is always very friendly. "
"It was a great appointment as always. "
"More than pleased"
"Very professional and organized"
"The best!"
"Very Friendly"
"Great Professional
"
"Always a good experience"
"Excellent"
"My cleaning experience with Celena was excellent. She always communicates well and reviews good practices to improve dental health. "
"Warm, friendly staff"
"Always pleasant, professional, bright and clean."
"As always my visit was a pleasant one from the moment I walked in the door. "
"Liked the hygienist I had. "
"Pleasant .....secretary & hygenist very friendly and professional "
"I had a pleasant experience I need to an oral surgeon an appointment was made for me. Thanks for your service. Harald Nielsen"
"My hygienist is great. Excellent service! Thanks!"
"Every one was pleasant and caring "
"I was 15 minutes late from work. Trish took me right in. Did a great job cleaning my teeth, and got me on my way home.
"
"I would recomm d this dentist office"
"Excellent"
"Very good"
"Personable and professional staff."
"caring and thoughtful staff
Thank you "
"Everyone is kind, helpful and informative. They listen and go out of their way to answer questions."
"Always excellent"
"Very helpful staff dealing with my insurance issues. They got it done!"
"I was expecting to see Doctor Pugh after my , but instead saw the new dentist. She was very nice and seemed thorough."
"Very good. Will return."
"I went in for an emergency and I was able to see the Dentist within 24hrs. Great Staff and no wait at both my visits."
"Your office is the most polite and informative I have ever seen!!! So thorough in every aspect. Everyone was very polite. Jessica explained everything about all the procedures that were going to happen. Though your office was quite a distance from my home I happily would drive twice the distance now for an appointment. The absolute best dental experience I have ever had. Thank you"
"Always excellent care"
"Comfortable and professional"
"When I made today's appointment over 4 weeks ago, it was to get my teeth cleaned. I was told new patients need a complete exam first. I asked if I could schedule two appointments - one of the exam and one for the cleaning. I was told no, that they won't schedule the cleaning until after the exam. So, after my exam today, I tried to schedule my next appointment and was told the next available date would be 5/10 - that's over 2 months from now and 14 weeks from when I originally called to make an appointment to get my cleaning. To make matters worse, as a snowbird, I won't even be in FL in May! "
"I had an excellent experience in your office with everyone! Very nice, kind and professional. I really enjoyed Dr. Farag!
Sincerely,
Jessica Woodman"
"I thought things went very smoothly"
"Overall the experience was super. hygienists and techs were personable and polite. Dentist was very friendly and communicated well."
"Your staff is wonderful!"
"My dental hygienist was very thorough and gentle. It was a great visit."
"Excellent"
"My direct experience with Dr Pugh in two separate procedures has been exceptional. Her knowledge and caring was evident throughout both procedures. I am very satisfied."
"Jessica and Dr. Farag are exceptional -
very caring."
"Appointment with Celena Thomas. She is outstanding!"
"Would recommend "
"As always, the experience was great!"
"It was my first visit and I was impressed with the knowledge and care the Dr. Showed to me also her staff."
"Very friendly & professional!"
"Shannon did a thorough job in the dental cleaning and paid attention when I told her I had some sensitivity."
"Very friendly and professional"
"I thought everything was very well done. However, I was expecting to have my teeth cleaned in the same appointment and am disappointed to have to wait so long to have another appointment to have that done."
"I love this office and the staff"
"Jessica ( Jess ) was just outstanding. She was their to help us understand and explain everything that effected me in making my decision about which treatment I preferred to have done. It was just a very good overall experience. You should be very proud of the staff of people you have assembled to work with and for you. they are all very kind and courteous, and only have the patients best being in mind."
"First time with this hygienist. It was her first day (2/22/16). I apologize, I do not remember her name. Not even sure she told it to me. Had previously been with Sheethal. Was a bit concerned about the change., especially without advance notice. However, she was great. Very warm and caring."
"It was a pleasant experience."
"As always, pleasant and professional staff."
"Good"
"Great overall experience!"
"Best office around!"
"Love you all!"
"office is clean and the staff friendly and their work is terrific"
"Very pleased with my experience as a first time patient and visit. I believe I've made the right choice engaging your practice as my dental choice."
"Celena did an excellent job, which she does every time. She is definitely an asset to your organization."
"Always as wonderful as a visit to the dentist can be."
"Both were good "
"Melanie Pugh's office is wonderful! The staff are all very friendly and inviting! "
"Outstanding!"
" I had a very positive experience In this dental office. The front office staff made me feel very welcome as a new patient.Summer and Ross were both very professional during the examas was Dr. Pugh. She took time to explain things to me and had an excellent chair side manner. "
"The doctor and staff were very friendly and efficient. "
"Met with Hygenust Ross today. Very knowledgeable, gentle, caring. I have made my next cleaning appt. with him."
"My appreciation to Dr. Pugh for accepting me as a new patient. Jessica, her dental assistant, was kind and professional. I feel very comfortable with Dr. Pugh and her staff."
"Shannon was very professional and provided excellent dental care."
"Wonderful experience with hygienist . Thank you."
"Excellent! Love the atmosphere of the office! Staff and service none better! "
"New hygienist for me. He was great!"
"Very satisfied with the teeth cleaning process and the dental hygienist. Also satisfied with check-in/checkout personnel/process."
"Very satisfied"
"Have not met Dr. Pugh. My husband and I are both patients of Dr. Farag."
"It was great. She was friendly, thorough and explained everything"
"Great hygienist"
"Everything was perfect as always!"
"I was in for my 6month cleaning with Celina. As always , I was treated professionally and courteously. Celina preforms her work with care and concern for her patients well being. She answered my questions and discussed my oral hygiene with me in a caring manor."
"I was seen on time."
"Excellent staff. Short wait. Always a pleasure."
"I appreciated the phone call the day before my appointment to remind me to take the antibiotic. I also appreciated being taken on time. Mostly, I appreciated the conscientious and thorough cleaning I received by kind Shannon. Thank you!"
"I am so happy that I went to your office. Heard about you on the radio. My visit was the best visit I have ever had in a dentist's office. Everyone was super friendly, very professional, and extremely knowledgeable. Will be a patient of this practice for a long time. You set the standard for how patients should be treated. Congratulations! "
"Appointment was for a 3 month prophylaxis with my wonderful hygienist, Celena. Not only is Celena thorough, she is professional and demonstrates a kind and caring persona."
"For a visit to the Dentist, this is as good as it gets. Everyone is just outstanding!!"
"vert professional and efficient."
"Loved the entire staff. Especially the FarMer team. (You'll have to ask them) Hint... Kinda like Beneffer, but better "
"Ross did a great job, except no one recorded the rating on each tooth"
"Always Great."
"Everything went great. Wonderful staff."
"Great appointment"
"Excellent"
"Wow. Everyone was friendly and extremely helpful. Everything was explained and they did not try to push you to have a treatment you didn't want. Quite a difference from the last dentist offices I have been to. Dr. Pugh and her entire staff are awesome."
"Always pleasant"
"Good experience"
"Always friendly, thorough and kind. Shannon is a nice addition."
"I found your office thru Angie's List and I'm thrilled with my choice. So glad I found you. Everyone was very nice and super professional. I loved my experience"
"Above expectation."
"Excellent as always!"
"it was excellent. Thanks!"
"Very positive experience with Dr. Farag and her assistants. Very thorough initial exam. Fully explained a couple of issues that were discovered and the treatment required. Very reassuring about treatments and final results. Being relatively new to Naples, I'm pleased to find such a quality dental practice for my ongoing care."
"Summer was very nice, caring, and helpful "
"Hi To Everybody, I am so glad you asked and sent me this questionnaire :-) I was going to buy a Thank You Card and send it to your office tomorrow, but this is wonderful that I get to communicate now in place of the card. I would like you to know that your entire staff was WONDERFUL from Rebecca in the front office, my hygienist assisting Dr. Farag (I'm so sorry I can't remember her name (I almost asked her again at the end of the visit, but felt a bit awkward asking her again), but she was absolutely wonderful and so great taking all the X-ray's and describing the process we would be going through); and Dr. Farag herself was so comforting and genuine, and then I went to Lori in the Billing Office/Checkout who was on top of everything, setting appointments with a referring Endodonist . I went back to WCI and raved about your service and your staff of beautiful professional people who genuinely care for people. Going to the Dentist is usually unpleasant, but not this visit...I am very grateful and blessed that I found your office. I have already given your card out to another Co-Worker, Monique Nickel.....Thank you So Much , Sincerely, Barbara Joyner :-)"
"Staff is very friendly and super helpful. Thanks you"
"Pleasant cavity filling experience."
"Celena takes time and explains everything that is going on with my dental hygiene. I always enjoy the time I spend with her and the conversations we have. Dr. Pugh is always so pleasant and very thorough with the exam she gives me."
"Very positive"
"Good"
"Friendly and accommodating - As Usual !"
"Very good. Most through dental exam I've ever had."
"Great experience - best dental practice we have been to since moving back home to this area!"
"Expert care and concern shown to me. Took the time to discuss and explain treatment required. Staff was so helpful in finding and scheduling an endodontist who takes my insurance plan."
"Excellent"
"The staff was courteous and sincere"
"Celena is simply great. She is the first person that I have had clean my teeth over the past several years that when she is done my mouth doesn't feel sore etc. My wife and I have been extremely happy since we switched to you."
"Very pleasant"
"keep it up"
"MY NEW TOOTH FAIRY - SHANNON - WAS WONDERFUL!"
"Excellent experience, treated like a guest in their home. Very efficient and friendly yet professional!"
"Everything went very well. Dr Karag and Summer were very nice and welcoming. "
"Friendly staff as usual. I didn't have to wait long. "
"My visit was pleasant. The experience was very positive. Staff was very friendly, and professional. "
"The dental hygenist was very skilled and was pleasant to talk to."
"Very pleasant"
"Great first appointment visit"
"Staff is efficient is efficient, caring and do not try to up sell products and procedures."
"Always a pleasant experience. "
"It was a great experience all around. The Doctor explained every, and gave me options as to what could be done and left the chooses up to me. Also the Dental Assistant was every bit as helpful and informative. Thanks to them both."
"Couldn't be happier! Facility, staff, and care received were great."
"Using the last work station was MUCH easier for Joan in her wheel chair!"
"Very favorable. Pleasant staff-Very professional-Very personable"
"Everything was great. Everyone is very professional."
"I always have a pleasant visit to get my teeth cleaned. Celena is great.
"
"Fantastic People here. Competent and Friendly."
"Rob did an excellent job cleaning my teeth. Very much appreciated. Hopefully will see him in 6 months."
"This was my first visit. I was very impressed with the staff and the dentist. Your office is spotless. I appreciate the timeliness in someone seeing me with the problem I was having. Thank you for everything."
"Excellent "
"Quick and pleasant. Your staff is great. "
"No issues at all. Everyone is very professional and pleasant."
"Surprised I had to wait 15 minutes (1015) since I was offered 940 the day before when office called to confirm appt. Hygienist was excellent, thorough, personable and explained everything, was gentle and overall great."
"Excellent"
"My experience was great. Dr. Pugh and staff were very friendly, polite and professional. "
"excellent "
"Love the attitude, smiles and happiness all around! "
"Staff is always so friendly and helpful. Ross is a great hygienist."
"Everyone is friendly and nice."
"Everything was fine"
"Wonderful!"
"Always Outstanding!!!"
"Very prompt and polite"
"I most ALWAYS enjoy my experiences there!!! i love the friendliness that is really a fixture there,"
"The follow-up 6 month cleaning has not been performed yet because of lack of clinicians or space. I had to cancel and am on a waiting list."
"The hygienist was congenial and efficient. Dr. Pugh was professional and friendly. "
"cleaning only"
"Very friendly staff: I was greeted promptly upon arrival & only waited a few minutes until my name was called. The dental hygienist was very courteous & efficient. Prior to leaving the office, the receptionist was very friendly & quick. "
"Very nice"
"Excellent"
"Very good"
"Appreciated knowing that the Dr. was running late and that I had not been forgotten. Staff was very helpful ."
"Didn't see any doctor and it surprised me"
"Shannon cleaned my teeth. She did an excellent job and was friendly"
"Everyone was very pleasant and made sure I was able to see the dentist and hygienist that I requested. It has been many years since I have had to look for another dentist and I was apprehensive. The entire process was very professional and everyone friendly and helpful."
"All positive. Chris was very professional and very pleasant."
"Very pleasant staff and professional"
"Pleasant and professional."
"All was most professional, and the staff was very friendly and helpful."
"Dr Pugh's office is run excellent. I have been a patient for close to ten years and cannot remember any bad experiences. Always ready for me, and I am in and out"
"excellent experience with no pain.
very effecient."
"Dr. Beno assessed the state of my tooth (the reason for my emergency visit) and was helpful."
"Best dentist in town."
"Total experience was great"
"Completely satisfied "
"excellent visit. Staff great "
"Always good and friendly professional service.."
"Dr was terrific , very nice . "
"Excellent"
"Good"
"Excellent! The staff was informed and pleasant through the entire visit. I felt very at ease and assured that I would receive excellent care with Dr. Pugh."
"Everything great as always. "
"Excellent experience. Staff was professional and attentive. Very pleasant and friendly office."
"Great first experience.Dr. Pugh got right to the solution of a problem I was having.I am very impressed with the entire practice."
"Very professional./ Gerat experience"
"Dr. Pugh recommended I replace my permanent bridge because it was cracked, discolored and 30 years old. I was very anxious but decided to proceed. She and her assistant were truly exceptional; they paid attention to the concerns I had about my bite, about the appearance of a new bridge (that wouldn't be as white as I wanted), and worked with me until I was comfortable enough to proceed. They are outstanding."
"Very satisfied. Dental hygienist, Ross, was excellent!"
"Very happy with Dr. Pugh and her staff. Always pleasant, prompt, and thorough."
"Great so far! Very nice atmosphere."
"I have had a lot of bad experiences with dental offices over the years. This office staff is amazing. I will never leave!"
"Everyone went to great lengths to put me at ease about my upcoming procedure."
"Professional run, competent and friendly."
"Excellent"
"I was quite impressed with the entire staff, they were courteous, very efficient and very friendly. I even received a neck message from Dr. Pugh, nice!"
"Great"
"All aspects were exceptional - from start to finish!"
"Your Dr.'s and staff are great. "
"On my 2nd visit, staff all remain friendly,
prompt, courteous, and explained each
step as we proceeded. I did not need to see the doctor this trip."
"I had no contact with the Dr. on this
appointment."
"The best experience I've had at a dental practice "
"Excellent cleaning"
"Very courteous and professional, all of the staff. Very happy I came there"
"Very professional"
"Great visit and cleaning in and out"
"First time with Shannon she was great"
"Exceptional"
"Excellent experience"
"Outstanding and very professional"
"very positive"
"Everything went great. "
"Very friendly staff. The music was a little depressing."
"Shannon is genuine and thorough - Thank you"
"The staff is very professional and friendly. I was very pleased to be given an appointment so quickly for my broken tooth."
"Very good people"
"Wonderful! Would highly recommend."
"I am very pleased with the professionalism and the abilities of this practice. They take the time to evaluate your mouth and teeth and give you options, but do not hard sell you anything. They don't hesitate to give you their professional opinion of whether a procedure can wait or is best to do right away. I feel that my needs are considered above a desire to "make a quick buck". I would highly recommend this practice to anyone, and have already referred friends and family here. "
"It was a great experience."
"Doctor and staff were excellent"
"Dr. Farag was awesome. We had an instant connection due to Nashville roots. Jess was quick and efficient with the X-Rays and Trish was an amazing hygienist... you should try to get her on full time."
"Very professional. "
"Celena is very knowledgeable, thorough and so pleasant!"
"Always terrific!"
"first class"
"Always a good experience. An excellent and caring staff."
"Shannon was great. "
"I had teeth cleaned by Shannon, very pleasant and efficient young lady. Job well done!"
"Sharon, the hygienist, did an excellent job. Not only clean my teeth very well but also advised me on how I can improve my home care. Great work! Thank you Sharon!! "
"Had a quick and easy visit!"
"I always feel great after each visit. Everyone shows that they care about you."
"excellent"
"Great office, great Doctor"
"Outstanding office facility, and superior office staff! Even though my Son treated me, your support staff is very deserving of the above-rating."
"I love Dr. Melanie Pugh's office because of the professional, courteous, timely, caring, thoughtful, gentle demeanor of every staff member from reception to the chair. I share my experiences with all my family and friends. Thank you Dr. Pugh and staff. "
"office is very efficient Dr. Beno was gentle no pain very informative assistance"
"None, went well"
"I had a wonderful experience. I am so pleased. Everyone was so kind, patient and helpful. Facility was clean. Best of all I did not gag or feel pain! Teeth cleaning and x-rays went so smoothly. This has never been my experience at a dentist before. The Dr and all techs were wonderful. I can't really believe what a smooth visit and relaxing time I had. I am so busy and often stressed with life and work that I completely needed a relaxing visit. Thank You! Thank You for advertising and supporting Way FM! That is how I heard about you and found you. 😊"
"Excellent office. Very pleasant and very competent. I enjoy this office."
"Great!"
"Excellent - Explained everything very well and took time to listen to my questions"
"Professional and courteous service. "
"The staff is great and so is Dr Pugh. They are very gentile and that eases my anxiety."
"good"
"Still great place "
"It is always great to see Dr. Pugh. She is so kind and wants to do what is best for you."
"Good as usual"
"On time. Explains things thoroughly. Listens and answers questions. "
"Excellent experience."
"Great experience - Doctor very gentle"
"Very good"
"Great experience!"
"Always a great experience."
"Great"
"Selena is fabulous. "
"Everyone was very professional. Asked me all through the process if I was ok and if I needed anything. Very courteous."
"Always a pleasant experience. "
"I lost a crown, called the office and got an appt for the following morning. That morning was called by staff who advised Dr. Pugh ill but I could come see Dr. Farag at the same time. The crown could not be used again due to decay underneath. Got the estimate, she had the time so did the prep for the new crown including clean up, build up and temporary immediately. My office is not close to Bonita so it was wonderful to be started right away. Dr. Farag is caring, gentle and fun. Good choice Dr. Pugh. Two wonderful ladies! Smart, talented. I so appreciate all the staff!"
"Celena is always great!"
"Very professional and friendly"
"Awesome! Very thorough. Love the electronic x-rays and treatment plan report."
"1st time at the office. Everyone ws professional and efficient. I broke #4 and appreciated being seen on an emergency basis"
"Great visit"
"Superb service and staff."
"great, love the office"
"Nice atmosphere, friendly staff"
"Very friendly! Already referring friends :)"
"The entire staff made me feel at ease. They showed me exactly what the Doctor was going to do based on my xrays. I felt very comfortable on my very first visit. "
"Very good first visit!"
"Great Service & nice staff. Could not be more pleased after my first visit."
"Always a pleasurable experience!"
"No problems or concerns"
"Very pleasant and professional"
"Very good experience as a first time patient. "
"This was my initial visit & all staff were friendly & attentive"
"Great staff"
"Great experience-as always!"
"Excellent!"
"Very professional and relaxing"
"Dr. Beano explained what needed to be done regarding a few teeth. Professional and took his time to make sure I understood the issue."
"Dr. Beno & Chris are the best! They have consistently been attentive to my concerns & symptoms and they really make an extra effort to ensure I'm comfortable throughout the procedures. Absolutely no complaints about the staff or services received at Dr. Melanie Pugh's office. Also- The girls at the front are always so nice and pleasant too!! "
"Always enjoyable!"
"Excellent cleaning job!"
"Received EXCELLENT cleaning services!"
"My first visit and i was very happy with my experience. Staff and doctor were friendly, explained everything and very concerned about my comfort."
"This was my first visit to the dentist in a long time (uh-oh!) and also my first time at this office. Dr. Beno and Summer were pleasant and professional. They each communicate well and provided me with excellent service.
Both of the girls at the front office desk were helpful, and very nice."
"Sheetal is so professional and pleasant. She makes the dental experience pleasurable. "
"Thoroughly enjoy the staff and Dr. Pugh. Professional, aseptic, knowledgeable, and friendly office."
"OK"
"Everyone I encountered on my first visit was extremely friendly, professional and knowledgable. They explained exactly what they were going to do. The extensive first visit was great!"
"Professional, caring, up to current dental practice technologies. I felt comfortable and happy that I found a dentist that listened to my desires. The staff was very nice, the office was clean and updated. "
"I know Dr Pugh and Celena since the office open and I do trust them completely. You go there and you feel like you are family, it's great."
"Always excellent care."
"Exellent"
"It's always a pleasure visiting Dr. Pugh and her staff. They are all very professional and keep the needs of the patient first and foremost in all facets of their operation."
"Top service for the health of your teeth!"
"Everything was great - super quick and easy!"
"Felt like I was in the right place"
"Exec ellent"
"So caring and actually remembered details I had shared wth them the last time about a trip I had planned. Amazing! Always right on time. "
"A great team; very professional, friendly; helpful; and informative"
"Very nice office and staff. Very kind and personable."
"Excellent!"
"Outstanding!"
"The staff is so friendly."
"Staff pleasant and very welcoming ! Loved my new patient experience felt like home!!!"
"Staff was kind and warm. Each person gave details of what they would do prior to each step of the appointment. "
"Everything went fine."
"Great experience!"
"Celena is the best Dental Hygienist I've ever had. Because of her my entire work team now are patients of Doctor Pugh's practice. Your entire staff are exceptional at customer service."
"Excelllent"
"Awesome office and awesome service. "
"Fast "
"Always a pleasant experience."
"Good"
"Dr. Pugh was very thorough and took time to answer all my questions. Her staff was very friendly and helpful but maintained a high level of professionalism. "
"I had a wonderful experience with my visit. Everyone was helpful. I will be recommending your Dentist Office to everyone I know. I love all the high tech equipment so as a patient you can see what needs to be done to your teeth too. "
"Wonderful people"
"Both the staff & Dr. Beno were very friendly and helpful with explanations of my dental problems and assistance in getting them corrected."
"Only saw the hygienist this time for a routine cleaning. Quick, efficient, professional and friendly."
"I enjoyed having a "rookie" in there with me doing some if the assistant work."
"We have always had a good experience with the staff and doctor albeit dentist office visits are traditionally our least favorite dr visits. Not because of Dr or staff , just because its the dental visit fear."
"Always positive"
"Great"
"The experience was outstanding as usual."
"My cleaning appointment was great! "
"Very nice and gentle, just what I was looking for."
"excellent care and service as always, love my hygienist Sheetal awesome !"
"Excellent service, friendly and caring service provide by the entire staff."
"The office was very organized and clean. Everyone was attentive and friendly. Dr Pugh and her staff listened to my concerns and took time to explain procedures and recommendations for care
"
"I like they way I was treated and informed about what was involved in my situation"
"Dr Farag has been working on my teeth since February ,Bridge and Implant. I like her very much. Based on my knowledge of dentists I would rank her at the high end of the list. Also Summer ,her assistant took very good care of me. She appears to be very good at her responsibilities."
"Outstanding, knowledgeable, friendly"
"My experience was great, very professional staff"
"Dental cleaning with Sheetal, she is wonderful!!"
"Staff is always friendly and do a wonderful job!"
"Very good."
"Always professional, personable, and punctual."
"Everyone went above and beyond to help me. Great experience and I would highly recommend to others. "
"it was probably one of the nicest appointments that I have had in a Doctor -Dentist office in a long time, Thank you. every one was very nice and friendly."
"Exceptional customer service"
"Excellent"
"everything excellent "
"No issues. Been very pleased with Dr. Pugh and Celena"
"Dr. Pugh was a pleasure to meet today. She was so attentive and thorough and offered unrushed time for us to talk. I appreciated her professionalism and openness."
"Dr Melanie Pugh and her staff are exceptional. They are gentle and caring and don't push services on you that you don't really need. I highly recommend them."
"Fabulous! I needed to get in on an emergency basis and they took me right in!"
"kind, gentle, helpful, informative"
"Very pleased. Already made another appointment. "
"Everyone was professional and very nice. The office is efficient and well managed."
"Very good"
"I arrived early and was taken right away. Loved that. Dental hygienist was great.
"
"Dr. Pugh does her best work after an afternoon of pampering at the Hyatt. Congratulations on your 20th. Mike and Chris"
" Everyone was very pleasant and professional. None whatsoever. I was pleasantly surprised by the experience. "
"Excellent job cleaning teeth, very gentle and thorough "
"Great as usual."
"Great experience. I love this office and the service I get there."
"Wonderful. Staff was very friendly knowledgeable and on time"
"Professional care in a very clean and sterile office."
"My experience was excellent. The staff and doctor are friendly and professional."
"Good as expected"
"Fantastic. Thoughtful and thorough. Highly recommend. "
"Well run ,efficient ,thorough ,pleasant "
"Met with auxilary dentist; both she and hygienist were very friendly"
"Great"
"Professional hygiene appointment"
"Thorough and professional
"
"Always a good experience"
"Also a great experience "
"Had a prophy today. Sheetal is an excellent hygienist. She gave me my favorite Oral-B toothbrush!!"
"Dr fraga is amazing and summer is a very dedicate and sweet assistant. Overall I love it."
"Dental cleanings are not routine for me because of periodontal disease, but the hygienist made it as pleasant as she could."
"Good location, clean/pleasant environment, friendly staff"
"I did't see the doctor-had my teeth cleaned. Celena is always pleasant and painless. I don't mind going to the dentist's office. Everyone including the office staff is always pleasant and efficient."
"Never had any problems "
"Hygenist was very gentle. And pleasant. Met Dr. Beno for the first time. Again, very personable and gentle."
"Love you "
"Karina was very thorough and informative. She and Dr. Farag made me feel that I was in good hands. Front desk ladies were very pleasant and helpful."
"I was very pleased with the doctor and the office. I felt the doctor to be very honest and understanding."
"Very pleasant"
"Great. Very professional."
"Wonderful."
"Excellent care and professional service"
"Great visit"
"Would like to have met Dr. Pugh.
Love the fat that it does not smell like a dental office!"
"Very good"
"Everyone was very nice,knowledgable"
"Very good. Shannon did a great job cleaning my teeth. she was very gentle yet seems thorough."
"I had a great dental cleaning experience."
"Excellent service!"
"Everyone is really nice- keeps me calm! They take the time to know who you are and answer your questions."
"After being with the same dentist for so many years I was kind of apprehensive about my first appointment, but I want you to know that I thought everyone was very professional and kind. I appreciate everything that you did for me, and the things you recommended to me to make my health better.
Thank You so much.
Anna Demarais"
"Everyone was professional and pleasant"
"Very comfortable with Dr Pugh's diagnosis and treatment."
"both positive experiences. Not sure whether this review is for my cleaning this afternoon or my crown work????"
"Excellent"
"Pleasant , while receiving excellent care"
"Great!!"
"Very good & prompt which is important"
"DR. PUGH ALWAYS TAKES CARE OF WHATEVER I NEED DONE, IN A TIMELY AND THE BEST WAY POSSIBLE."
"Good experience if there is such a thing at the dentist."
"Just plain satisfied, and that's great."
"Good experience "
"The office is very professional, Dr. Farag was wonderful, gentle and very knowledgeable"
"While my wait was 20 minutes, I was called while enroute and warned about the delay. Everyone seemed very friendly and attentive. Lobby and treatment areas seemed modern and clean (that's a really good thing!) Everyone I dealt with was very competent. "
"Always pleasant atmosphere and congenial staff."
"I loved my cleaning this week. It was one of the best I've received, and have nothing but positive experiences with your practice. I have never felt pressured to buy something, I get a fair evaluation and am told if something can wait or not. My treatment plans have been excellent. Have recommended the office to friends and family."
"Always a pleasure to deal with the staff"
"I am happy with Dr Farag as my new dentist.
I like that my tech explained what they are doing when testing my gums. Never had that explained before. "
"Very professional and good. "
"The staff & Dr. were very professional. I highly recommend this office & their Doctors. "
"Great."
"always a good experience"
"Super"
"I am a new patient, having only been to the office 3 times. I have had a good experience each time."
"Celena is an exceptional hygienist. My experience start to finish was timely, polite and professional. I couldn't ask for more. "
"I am new patient so I have yet to receive actual dental work but I am scheduled for 3 crowns on 4/13 I hope the service is as good as today's visit"
"very good. I had three people working with me including the Doctor and I feel very good about the results."
"Very good"
"The experience was very good"
"Sheetal was engaging and efficient. She complimented me on my personal dental care!!"
"Very good"
"Great hygienist. Informative, interested and fun. Not a complaint. Office staff professional, courteous and welcoming. "
"NICR JOB, CELENA"
"Everyone was very friendly and explained all they were doing."
"Great people great care!"
"Very good"
"Gentle and always friendly and caring."
"I very much appreciate that fact that your staff was able to "squeeze me in" for my recent exam. Every one was very nice. The dental assistant, (I'm sorry, I forgot her name) was very nice and made it a point to inform me of everything she was doing and took extra time to answer my questions. Dr. Beano did as well."
"Very efficient, professional and welcoming."
"Each person polite & expediant, but did not act rushed to get to next client. Professional, yet friendly...which is appreciated!"
"Lovely office. "
"Very thorough and professional. "
"Great! Very professional and courteous."
"I love your office staff - very friendly and kind"
"Always a pleasure"
"I had a great experience with this visit."
"Very professional office. Celena was thorough, gentle, knowledgable and caring."
"Dr. Beno and staff are professional and advised me on my dental status."
"Excellent experience"
"great."
"Great experience. "
"I called because my double cap fell out and they fit me in! Thanks you soooooooo much!"
"Shateel has been my dental hygienist for both visits and is incredibly welcoming and personable. She makes me feel very comfortable and is very good at her job. She takes the time to make sure I am comfortable during my visit and answers all questions I have."
"VERY friendly! Love that Dr Pugh doesn't try to pressure you into work that you don't need done. Honest!"
"The Dr. And office were fine"
"I think you have the most courteous, attentive people working in your office. They made me, a very nervous dental patient, completely at ease each time I have been to your office. "
"Very good"
"Great office, very clean, friendly staff"
"Selena was outstanding, as usual. Dr. Pugh was thorough and explained the treatment plan in detail."
"very well-organized, high level of professionalism with all staff"
"Visit was pleasant w/o discomfort.
Work completed quickly."
"Good as usual"
"I was very impressed with the excellent service given to me at this office. Thank You."
"Always a good experience"
"always a great experince"
"Did not see the Dr but had a cleaning with Sheetal, and she did a great job. She is very caring and thorough."
"Excellent experience. Pleasant staff and doctor and thorough exam."
"Excellent experience."
"I brought my mother here, who had a broken tooth. I was very pleased that they were able to get her in the same day I called. They also arranged for a visit to the oral surgeon for the next day. Very quick service! Also a wonderful and caring staff. Thumbs up! I would definitely recommend your office to others."
"Left feeling clean"
"Visit was for evaluation of problem and was done appropriately."
"Very good. Wait was a little long but it was my first appointment."
"responsive,friendly,helpful"
"As always, Dr. Pugh and her staff were very professional and friendly."
"Everyone is pleasant and friendly, both at at check-out and check-in. Not only does Sheetal do a good job cleaning my teeth, she is upbeat and positive - just very pleasant person. "
"Love you all! Melanie looks Great! She and Celena are also so detail oriented! It's wonderful! "
"I truly appreciate the professionalism of all who work in this office."
"Dr Pugh was very thorough.I am happy to have found such a great new Dentist. Dr & Office Staff were very friendly.Highly recommend."
"Could Doctor Melanie be any more friendly? I doubt it,
I feel SO comfortable there!!!"
"Excellent visit"
"Everything was professional."
"Great Cleaning"
"Very friendly staff and doctor.. Thank you"
"This was my first experience with your office because I moved here from Long Island in August. I have had the same dentist since 1986 so I was a little nervous for the unexpected today. When I walked in, the staff at the front desk all welcomed me with huge smiles. They were so sincere and sweet that I instantly felt like this would be a great fit for me!
I was nervous today becaus after losing my teacher job up North I lost insurance with it. I havent been to a dentist in two years and I was scared to hear what damage that caused. The staff made me feel so comfortable and welcome. I dont often fill out reviews but in this instance I had to. It was the end of the day and the hygenist and Dr made me feel like I could ask as many questions as I wanted to and I didnt feel rushed at all. The LOVELY lady who took my xrays was the icing on the cake. She kept me informed throughout my whole visit and really took the time to explain my insurance coverage. She asked questions about me and I felt like she genuinely cared! She was awesome!!
You were recommended by friends of mine who lived in Village Walk and I will surely recommend your office as well! I already have three more appointments booked and I can now say I dont dread going to the dentist!! Thank you again!! "
"Very caring, friendly people. "
"Care and professionalism was very good, as good as I have ever had. This would have been a 5 rating across the board if on time. Other than that, all excellent."
"Everything was great."
"Very quickly she determined that I had some level of infection involvement at the root end and referred me to an Endodontist. I was able to immediately get an appointment with Dr. Lemire who was excellent and was able to get me back to your offices for a 1:30 appointment with Dr. Farag ( who happens to have beautiful eyes) but is also very effective.. The only hitch was some difficulty in getting a satisfactory impression. Took a total of 6 impressions. "
"Very gentle and great suggestions and advice for orthodontics work. "
"I was very impressed. I came from using Great Expressions and have had some bad experiences. I really felt like my dental health was the most important thing to the staff. I appreciate that I can feel trust in the staff. Great experience!"
"Dr. Beano is great . I have known him for a long time. Great person. Staff was outstanding. "
"Dr. Farag is wonderful as well as staff I have met on both occasions."
"Phenomenal patient care!"
"Outstanding!"
"Enjoyed this experience very much. Very professional."
"All smiles - thank you team."
"Very professional business and really nice and friendly staff."
"It was a pleasant first visit."
"Outstanding !
"
"I appreciated being seen in a timely fashion. "
"Great as always! "
"Very impressed with the care and cleanliness of equipment."
"Everyone is so nice and do a great job. Facility is spotless!"
"excellent service and staff"
"Outstanding; from the doctor to her entire staff, Dr, Pugh is highly professional, warm, caring, knows her craft. In the hour and a half I sat in the chair, she and her associate planned my program to replace teeth, created a temporary set of teeth and sent me out a happy customer. She and her staff are the greatest!"
"I was nervous as I had not been to a dentist in awhile. I was pleasantly surprised how nice they were and how comfortable they made me feel"
"Just fine"
"Ok"
"very friendly, helpful and professional"
"Was scheduled for a cleaning and asked for a quick visit from the doctor and no problems whatsoever."
"Always an excellent experience with Celena. She is extremely competent and has outstanding people skills. "
"Great"
"This was my first visit. Dr Pugh listened to my concerns and discussed my options and costs involved."
"Great staff,LOVE going to Dr. Melaine Pugh!!!"
"Entire staff was extremely friendly and helpful. The dedication to ensuring I was comfortable and understood each step of the process was excellent. Great job! "
"Great staff and service. Did wonderful job!!"
"Excellent experience I agreed to have 4 crowns done and I had seen one other dentist before "
"Dr. Pugh and her staff were very professional and nice. The dentist I used to see was also very nice but unfortunately it was a corporation and the front staff and back staff were not at all professional so my husband and I have decided to go to Dr. Pugh's office. I already feel more confident that I will be getting quality care. Her exam was very thorough."
"excellent"
"As it was my first visit, I was please with the level of service I received from both Dr. Pugh and her staff.
I am looking forward to returning to her office to have a repair completed on a tooth."
"Nice job"
"It is refreshing to go to an office with caring personnel."
"Outstanding! I have recommended to many of my friends"
"Extremely professional and very friendly staff!"
"Pleasurable experience, Thorough, very detailed, the best dental experience I have ever had. The doctor is fantastic. "
"The staff and Doctor were extremely helpful and took the time to explain my options. "
"Overall good experience"
"I appreciated the staff fitting me in with a dental emergency. "
"Everyone in the office is always friendly and helpful -- and the care provided is top quality."
"As a brand new patient, I was very happy with the way Dr Beno treated me and my situation."
"Sheets is thorough yet gentle. Always thinking how comfortable I am. A true professional!"
"Friendly, thorough & kind."
"Clean and friendly"
"Very helpful and competent"
"I always am treated so well. I recommend Dr Pugh & her staff to my friends & clients. "
"My first time visit was very good. I'm glad we picked Dr Pugh"
"Great experience as a new patient. The staff was extremely friendly. That made things very pleasant. I felt like everyone I interacted with genuinely cared about me. "
"Very professional and cordial"
"It was quick and fine."
"excellent"
"good"
"Overall went well. New person had problems with x ray positioning. "
"Great!"
"Celena is so wonderful and she makes my visit enjoyable.."
"I love Dr. Pugh. She and her staff are excellent; very friendly, knowledgable and skilled. A very good experience. "
"Dr. Beno was very nice. I had never been to anyone but the Prostodontist I have gone to for 15 years! "
"Made to very comfortable."
"Everything went very well."
"Great"
"Sheetal was very pleasant and thorough."
"Very professional and pleasant"
"This was my second visit and I love my hygienist and how comfortable she made me feel. "
"I saw Dr. Pugh's associate within 1 1/2 hours of my call to say that my front tooth had broken off. Wow! Amazing. I walked out an hour later with a great looking front tooth. My entire first experience at your office was totally positive in every way. Thank you!"
"Great"
"I felt very welcomed and look forward to a long lasting relationship with the staff in the future. "
"Very pleased with Chris..."
"Very thorough and everyone was very friendly and knowledgeable."
"Exceptional!"
"Celena...awesome"
"If it's time for a visit to the dentist I couldn't think of a better place to go."
"Everyone was very professional as well as very friendly and courteous. My visit to the dentist today was a pleasure."
"The Doctor is always friendly and professional and the office always seems to be running efficiently and quietly."
"Staff very friendly and professional"
"My visit was pleasant ,the staff was efficient and the cleanings done in a very professional manor. "
"Dr. Pugh and her staff were very professional and accommodating. Although I waited 30 minutes before being seen I certainly didn't mind because Dr. Pugh agreed to see me on 1 day's notice as an "emergency" situation."
"I am very pleased with the care I receive at this office. The staff is always very professional, courteous and interested in my concerns. "
"Dr. Pugh was recommended by a friend who has had extensive dental work done by her. I am pleased with the first visit and the treatment plan she outlined. The office and staff were polite and professional and Dr. Pugh was through and answered all of my questions. "
"Doctor is terrific . Office workers very friendly . Caring . "
"Everyone is so freindly and helpful."
"Very professional and yet personal. "
"Dr Pugh is fantastic! Very thorough!"
"I was nervous meeting a new dentist and had an immediate dental need. I was completely examined with full set of xrays. Questions were answered. Recommendations clear. Even had estimated procedures and costs presented to me before I left. Next appointment following day to deal with problem. Great experience!"
"AS USUAL…VERY GOOD"
"As usual…excellent"
"Today was amazing. After Dr determined a root canal was needed, she mentioned 2 possibles and the staff called the closer one. Dr.Lemire was available right then. I went right over and about an hour later I was done. I can"t say enough about todays experience. See you 10/22 for my next chapter. "
"Very good"
"Very pleasant ! Sheetal is adorable "
"Excellent"
"Excellent experience again!"
"Always wonderful!"
"always great service"
"not at this time"
"Excellent care and professional service"
"Dr. Pugh and her staff were incredible. From the check-in to the actual dental procedures, the whole experience was about the best that I could ever imagine. I would give Dr. Pugh a resounding "thumbs-up""
"excellent service and care. very thorough examination. good communication skills. very friendly staff makes for a very pleasant experience. "
"I am so pleased with the new relationship I have established with Melanie Pugh Family Dentistry. I like Dr. Pugh very much. She was kind, gentle, informative, alleviated my anxiety by answering all my questions. Her staff is friendly and accommodating. I was referred to a specialist and they not only suggested someone but they set up the appointment for me. I have always been a little nervous going to the dentist but they may it a pleasant experience. The whole atmosphere of the office was calming. Thank you Dr. Melanie Pugh and staff."
"Could not have been better unless I was in Hawaii."
"Very good"
"Very pleasant and concerned care. Every thing was very clean."
"From the secretary Diona who l found to be very courteous and very helpful and the technician who was very professional and receptive to my questions and Dr. Pugh who only had to give me a quick exam of my teeth."
"The initial visit went very smoothly and was handled in a friendly professional way."
"Terrific!"
"In needing to find a dentist on short notice in FL, I was very pleased to schedule my visit so quickly. The staff is courteous and answered all my questions as it related to my procedure. I definitely will recommend the dental practice to any of my friends who are searching for a dentist in the area!"
"Kind, polite, friendly and superb service as usual."
"Great"
"great service and polite staff"
"I felt that the office was professional, up to date on procedures, but not sales oriented. Customer oriented. My teeth cleaning was the best I've had in several years (I just changed dentists due to unhappiness with former practice)"
"great experience"
"I love Dr. Pugh and her team! The office is professional, friendly, welcoming, organized, and clean! I sincerely appreciate all of their efforts."
"Everyone was so friendly and nice. It could be creepy."
"Great"
"I can't compliment them enough! I actually look forward to going there!"
"Dr. Pugh is great! Very gentle with injection (big plus) and my overall visit was great. "
"Very friendly. Explained each step of the treatment. My discomfort level I experienced was little to none during my fillings! "
"I enjoy the office staff and doctor very much."
"Wonderful experience. More than pleased"
"Great service. Great dentist and staff.
"
"ALWAYS a pleasant experience. I have
not had good experiences down here and I will STAY with your office, and
also REFER your office anytime!!!"
"I had my teeth cleaned by Sheetal. She is very skilled and thorough and she is one of the sweetest people I have ever met!"
"Always great"
"Sheethal always does a great job technically, is very customer focused, and empathic. Thank you!"
"This is only my second visit, but each one has been an excellent experience. The entire staff is always very polite, courteous, and always handles everything in a professional manner."
"Excellent"
"The best, no pain and a very good doctor"
"Another great visit."
"Very courteous, friendly, knowledgeable and most of all professional. "
"I am very pleased and confident with Dr. Pugh."
"great"
"Very thorough examination. Appreciated the candid and balanced feedback."
"helpful as always"
"Always a pleasant experience"
"excellent staff and very knowledgable"
"Very professional, caring team."
"Excellent"
"very nice staff!! i moved here 13 yrs ago. i have been threw 4 dentists, none of which i cared for!!! i now think i have found the right one!!! love your atmosphere in the office and a wonderful staff!! i hope to meet u in the near future!!! "
"Great job by everyone!"
"Cleaning only. Excellent experience."
"Dr. Pugh is so knowledgeable and kind. Fear not - she knows what she's doing! :)"
"Good experience as always."
"Thank you for a very positive first visit."
"Just moved here from out of state and I think I found a great dentist."
"I am so relieved that I found a wonderful dentist here in Fl. I love Melanie Pugh and her staff."
"A very good visit. Thanks!"
"Each time I come to your office for anything, cleaning or other dental work, I am pleased and have had the best service and dental care available."
"Celena was awesome - I always enjoy coming to your office and have had no complaints at all. Celena is so gentle and it was the best appointment I think I have ever had a any dentists office. My next appointment is with Celena for sure!!
"
"quite satisfactory visit"
"Always a pleasure to visit this dental office! Appears my insurance is now accepted - good deal! Thanks, all.."
"Very positive so far"
"It's always an amazing experience in your office. From the staff to the dentist, it's always a great experience."
"Everyone at the office was very friendly. The staff has a good eye for details and listens to your concerns. It was nice to finally be able to visit a dentist where you don't feel like your exam time is rushed."
"The girl who did my scaling was very nice and very gentle, which I really appreciate, so I will be back to continue my dental care."
"I met with Dr. Beno for a consultation. He and all of the staff were very nice and personable. "
"Everyone there has been friendly."
"Good experience. "
"Lovely staff. Totally comfortable."
"Always good. Been this way since you opened"
"Wonderful experience and very friendly staff! "
"My dentist appointment experience this morning was wonderful! The whole staff was very kind and welcoming for my first appointment. I am excited to finally find a dentist office that I feel comfortable going to!"
"Friendly, up-beat staff made the visit almost enjoyable :)"
"Happy w/ all aspects"
"Excellent"
"This was my first visit to the office & I had a great experience. "
"I experienced a comfortable and pain-free appointment. Dr. Pugh and staff were professional and made me feel so at ease."
"was a wonderful experience! great expertise and professionalism! unlike a number of other professionals in the area, dr. pugh is not one to try to gouge her clientele. she offers impeccable service and at a fair cost for the service she provides."
"This is a fun dentist office!"
"Everything was very professional and friendly."
"Very positive to date. "
"Very thorough , quick and everyone is friendly"
"My experience at Dr. Pugh's office could not have been better. I found her staff to be helpful and fhiendly. The clinical team was professional. Dr. Pugh explained my procedure and it was painless. "
"Excellent experience with Dr. Beno."
"Everyone in the office is great. I am new to the area and had a problem with a tooth. The staff treated me as if I have been going there for 10 years.Which I hope to do so now. The doctors are wonderful.Thank you "
"Good experience
Dr. Pugh took time to explain treatment plan."
"Facility is clean. Staff are professional and kind."
"Dr. Pugh and staff are understanding and try to accommodate your dental needs."
"Everyone is very friendly"
"They are all wonderful! My hygienist Celena is very gentle and kind. Dr. Pugh is the best!"
"Very efficient, gentle, thorough. Tops in the field!"
"It was actually one of the most pleasant experiences I have had at a dental/medical office! Everyone balanced super professional behavior with friendly demeanors seamlessly. "
"Very professional and detailed appointment. I was very satisfied with my first visit."
"Todays visit was just for a cleaning with Sheetal. She was wonderful! The entire staff is always very professional and friendly."
"Barb's summary of the "pay yearly premium for bi-annual cleaning, x-rays,etc then 20% discount was appreciated. Carol and I will enroll in September. Thanx for your professional services."
"Everything was great!"
"Selena is one-of-a-kind. My wife and I really enjoy her as our hygienist."
"Very attentive and professional office.
Dr. Pugh and her staff come highly recommended. I have been to other dentists in the area and the time and consideration I had at Dr. Pugh's office have surpassed my expectations. I have finally found my new dentist! "
"Excellent"
"I lover her and her staff. Friendly and professional"
"very good experience"
"Great !!"
"Always the best! Always very friendly!"
"Friendly staff, clean office, convenient location"
"Always a positive experience"
"Dr. Pugh and Staff are the best! "
"Very pleased"
"Always a positive experience. I feel like one of the family. Maybe Dr Pugh and I could switch husbands?"
"Very proffesional; very personable; a very pleasant appointment. This was a return visit after some work had been done and needed some correction. Dr. Pugh did not charge me for the time, work performed at this visit.... I am impressed."
"Very comfortable experience"
"Very friendly and laid back setting but also very professional."
"Dr. Pugh and her staff always provide an efficient and satisfying dental experience. I would recommend her office without reservation."
"Great experience."
"Dr. Pugh and her team are very welcoming made me feel comfortable whenever I visit the office. Their whole team is very professional and friendly. What I like most, is they take the time to educate you about your oral health rather than just handing you a treatment plan. I highly recommend Dr. Pugh and I will be a customer for as long as I live in Southwest Florida. "
"Love Dr. Melanie and her staff! Thank you for also allowing my children to sit safely in your kitchen area! "
"Great experience with our new Dentist. We were treated like old friends!"
"Wonderful experience, very pleased with my first visit to Dr. Pugh"
"I was confidently impresse with the very complete evaluation as a new patient. The staff was very courteous and supportive."
"I have enjoyed my experiences (twice now) with both hygienists and the office manager is also very nice."
"teeth look and feel great"
"Wonderful experience and I am looking forward to being a long time patient."
"Didn't see Dr. Pugh, however the gal who cleaned and checked my teeth was delightful. Look forward to my next appt.
"
"Great"
"Enjoyed the professional aspect of all people."
"I cracked a tooth in half and was able to acquire an appointment immediately for the repair of the tooth. The dentist, as well as her assistant were friendly, caring, and above all, professional in performing the procedure.
I would recommend Dr. Pugh and her staff to anyone who may be looking to have dental work done of any type. While my procedure was a tooth cap, it was pretty obvious to me that the dentist and her assistant were highly skilled in the art of dentistry with the way they went about the work that had to be done. It was painless and for that, thank you!"
"Wonderful experience as usual. Friendly caring atmosphere "
"Everyone was really great. They went out of their way to make sure I was comfortable after expressing that I don't enjoy going to the dentist. "
"Everyone is very professional & friendly. I would highly recommend Dr Pugh. "
"Staff was friendly and welcoming. Going to the dentist is not my favorite, but they did everything they could to make my experience pleasant."
"I was very satisfied with the care received. My cleaning and x-rays were quick and painless, and the staff member who did my cleaning was gentle and professional. I appreciated how she explained what she was going to do before starting any procedure. Dr. Pugh is excellent and trustworthy."
"I felt like I had come out of the stone age compared with my previous Dentist - what a GREAT place!!!"
"Did not see the doctor, I was in for a cleaning."
"We were looking for a new dentist and this was our first visit - very thorough, nice atmosphere, friendly staff and doctor."
"Professional Doctor and Staff ! I will be referring others to office ! Friendly and relaxed office !"
"I have always received outstanding service from Dr. Pugh and her team. "
"The staff and Dr Pugh were very pleasant and easy to talk to
. the front office was very helpful about my insurance. Recommended one of my neighbors to call Dr Pugh for an appointment "
"The staff and Dr Pugh were very pleasant and easy to talk to
. the front office was very helpful about my insurance. Recommended one of my neighbors to call Dr Pugh for an appointment "
"very thorough, professional and understanding"
"It is indeed a gentle dentist office AND experience. Very professional, friendly staff. Enjoyed meeting Sheetal and dr. Benno. Most of all: you're HONEST. My precious dentist wants to sell me $7000 (!!!!) for new dentures. Which I do not need at this time. Thanks dr Benno."
"Did not see the doctor my appointment was just for a cleaning. Dental hygienist did an excellent job as usual."
"the staff did a great job"
"Hygenist very knowlegeable, practiced very sanitary conditions. Comfortable to talk to. "
"the staff and Dr Pugh are awesome, many thanks!"
"No problems. I sent my husband to
You as a new patient and he was
Happy as well."
"Outstanding -- repaird a tooth; excellent workmanshp. Always enjoy going to dentist office, staff is outstanding."
"Professional, personable, thorough. Happy I made this choice."
"Staff was personable, professional and concerned for my comfort. Nice people."
"great visit as usual....(5) star always..."
"everything was good"
"The dentist helping out was very friendly, but I was left with stiffness and pain through the next day."
"Great pleasant staff. Excellent hygienist. "
"Great"
"Always a good experience. Everyone is very kind and professional."
"Glad I switch dentist"
"Friendly and courteous. Helpful and "
"Just fine, as usual."
"Very professional and pleasant. Very efficient, personal and everyone was very positive."
"I would highly recommend this office to anyone looking for a new dentist."
"Dr. Pugh and Celena are always so pleasant and thorough. Always taking the time to ask questions etc."
"Very professional and pleasant "
"The Staff are very friendly and capable. They immediately put a patient at ease. "
"Office runs smoothly and professionally-everyone appears to be very competent."
"I met the new doctor. No problem, although I should have been told ahead of time that I would not see Dr. Pugh."
"Excellent care and compassion"
" I love Celena. She really cares."
"You and your staff impress me as competent, cheerful people--a blessing in a dentist's office! The only thing I was unhappy with was hearing how much it will cost me to correct my cavities, especially right after tax time! Ouch. Mary"
"Always personable and professional, and I trust Dr. Pugh's assessment of dental concerns and quality of her work."
"Dr. Pugh was great. This was my first visit to her office as we are new to the area. She explained options to address my crown issue. Her professional staff were also all fantastic. I would use Dr. Pugh again and would also recommend her to others."
"Good communication throughout and very helpful staff."
"I feel confident in their knowledge and training. Excellent office management reflects well on Dr Pugh. "
"The staff and my hygienist was great.
"
"Very good"
"All staff were friendly and competent. "
"excellent visit again. hygienist was great!
office always neat and clean
receptionists are efficient and friendly"
"The staff makes you feel that you are the only person that is important to them while you are there. They are very personable and make you feel comfortable."
"I have not been to a dentist in two years due to a combination of a bad experience with my last provider and being without dental insurance for a while.
I was a little nervous about coming in today because the last time i went to a dentist, they made me feel like a horrible person because I didn't floss enough, I had my first cavity ever in 28 years and because i didn't have a fancy $150 toothbrush...needless to say they tried to sell me stuff the entire time.
My visit today was easy and painless- Karina, (the hygienist i forget her name, sorry) and Dr Beno were very easy to talk to and understanding- they did not make me feel bad for not being able to see a dentist for two years or scold me for having a couple of issues- and they had nothing but positive things to say following my exam and xrays.
I am glad that I read the reviews about your office and decided to become a patient here- as it may be the most positive dentist's office experience that I've had.
"
"Great visit. Staff really good"
"It was great as usual."
"No complaints! Everyone was terrific!"
"very positive"
"Hygenist was very pleasant and efficient"
"I love coming to your office always great!!!!"
"celena is fabulous- that Is why I drive 40 minutes out of my way -- Dr Beno, even though it was a quick evaluation, I felt was personable and competent - I go Dr pughs office becuz I want to keep Dr. Pugh -- but I feel I would be comfortable with Dr Beno also "
"An enjoyable experience , I really can't say that about to many businesses , let alone a visit to the dentist and I had an extraction ! Friendly and professional , Just what I want in my dental visits . 5 stars !"
"Very professional"
"I have been to this office twice and have been extremely satisfied each time with my experience. Everyone is friendly and
helpful as well as proudly professional.
This visit was with Celena and she made me feel quite comfortable and took time to educate as well as explain.
Thanks, all."
"Your office has a friendly atmosphere, everyone was extremely helpful and was very knowledgeable."
"Outstanding experience! Celene in the BEST."
"Excellent experience. Very caring, professional yet fun that helps to relieve the anxiety of tooth extractions.
The payment process was far more painful than the procedure>>> :-) !!!"
"My visit began with a smiling face and a pleasant greeting from the young woman in the front office. It was so refreshing to meet someone who is so proud of her KY roots and Dr. Pugh made me feel very comfortable during my exam. I was impressed with the gentle ultrasonic cleaning. I also feel like the flouride treatment will last much longer than what I have been receiving in the past. I will look forward to visiting the office next season."
"I really really liked the lady that worked on me. She was an asset to your office for sure, but she is definately not from Kentucky."
"I am very pleased with the whole experience. The staff is friendly and makes you feel welcome. Dr. Pugh is fabulous."
"sandy and I were both very pleased with the service provided today?"
"Excellent"
"Excellent, although I will need to learn to get used to Karina's accent (I have an accent too so this is certainly not a criticism of her!)."
"Office was friendly and professional. Demonstrated their proficiency and able to communicate clearly. Service and detail oriented. Concern themselves with patient care, comfort and well-being. "
"As always , a very comfortable experience
Everyone is very personable and calming, it seems that Dr. Pugh hires only the best.
I should visit more frequently!"
"Very pleasant!"
"X c lent"
"Sheetal was awesome and very thorough.
The new Dentist was very nice as well.
"
"Everyone I dealt with, from reception to Dr Pugh, were friendly and professional and made me feel very comfortable as a new patient."
"Excellent!!!"
"The girls loved it, which is a FIRST for the dentist!!"
"I am the 70 year old with all my teeth and you people are the best ever"
"Great Staff"
"Everyone was very professional and caring. I will highly recommend your practice to my friends."
"Absolutely love this office, the doctor and her staff :) "
"Excellent"
"I was extremely happy - I was made to feel very welcome . Karina made me feel at ease ( I gave her a hug '
Dr Pugh made it a pleasantn experience
Thank you so much "
"VERY impressed. Well appointed and staffed. No upsale preasure."
"Cleanings are always gentle. Staff is always concerned about your comfort level. Great dental care from a friendly staff."
"I love this office. Never a wait and everyone there is so nice."
"Very friendly and does an excellent job explaining my condition and treatment"
"The ladies at the office are Great! I have to bring my two little ones with me sometimes and the staff is so great with them. It is so nice to visit a reliable doctor and staff!. "
"Perfect. What a professional, but friendly, office! I will definitely recommend it to my friends and family."
"Hygienist was great. Answered my questions and offered advice regarding my dental needs"
"Selena was fantastic. I have a major fear of anything dental. She was gentle and compassionate and listened to, and respected, my concerns. Best cleaning experience I have ever had!!!"
"wonderful experience... loved my dental hygienist she listened to my health concerns and she actually cared."
"Great !"
"Staff and Dentist were friendly and efficient. As a "snow bird" it was appreciated to get the crown re-cemented in a timely manner."
"Very professional and modern. Good skills demonstrated with staff."
"Celena did a great job cleaning my teeth.
Great office staff! Excellent treatment from your office"
"You and all your staff are wonderful, Dr. Pugh. Thank you for seeing me so quickly."
"Very friendly staff and efficient, Doctor was informative and someone I can trust."
"Very pleasant"
"Little did my wife and I know that we would both experience dental emergencies while in Florida, and all within a 24 hour period. We were fortunate to find Drs.Pugh and Beno and our care couldn't have been better. The whole staff is great. Dr Doug Osterholm"
"All services were provided in a very professional manner."
"everything is always great"
"I had a wonderful experience with the entire staff. My hygienist was caring and cleaned my teeth with a gentle hand , but thoroughly. it's a pleasure to find a Dr. and her staff so caring Thank you all !"
"Very good. Dr seemed very knowledgable, easy to talk to & nice. Office atmosphere friendly & helpful. Would recommend & come back."
"Great staff and amazing hygienist. "
"They took the time to explain what needed to be done."
"The dental hygienist was friendly and informative. She was very thorough with the cleaning and gentle. It was a painless experience!"
"Friendly and informative as usual."
"I've been twice (to establish and get first exam & for a cleaning)…I am very happy thus far! Staff and doctor is very nice, great explanations, clean office, no rushing, no wait…I am happy :)"
"I no longer dread going to the dentist. I feel very comfortable at Dr. Pugh's office. Dr. Pugh and her staff have always been thorough and gentle."
"It was fine"
"The doctor and her entire staff were extremely friendly and professional and did not make me wait. It was a great experience."
"Staff are friendly and polite. "
"Dr. Pugh was friendly, put me instantly at ease. She listened to all I said and offered a great solution to my problem. Her examination was extremely thorough, as was the one given by the hygienist. Also noticed how spotless the rooms were. "
"Never have I ever been to a dentist where I felt so at ease. Everything was explained and there was no pain. Since I have sensitive teeth, I have always dreaded going to the dentist but the cleaning that Celena was totally pain free. "
"Everyone was very professional and I was extremely pleased with the service I received. Barbara at the front desk is really an asset to your staff."
"Dr. Pugh and her staff are always caring and courteous!!"
"The new oral hygienist seemed very knowledgeable and thorough. She was very pleasant and I was pleased with her work."
"Good"
"It's always good. Best Dental service I've ever had--been coming 5 years"
"Very pleasant experience as usual."
"It is Always a great experience to come to this office the staff is very professional but caring at the same time!! Love Dr Pugh"
"Nice visit. I will schedule my wife and family to come in.
Thank You"
"Everything was great"
"great"
"Well organized and fast service. Taking me quickly when calling for appt was great since I had broken tooth"
"very happy with everything
well choreographed staff "
"Very good"
"It was great.....went quickly and painlessly! I was on my way in no time."
"I am very pleased."
"Very Good"
"Every experience in Dr. Melanie Pugh's office is superior to any dental office I have ever been. Beginning with the cleanliness and comfort of the waiting room, to the smiles and greeting of the friendly, caring staff. It's like family there. Dr. Pugh and her staff are knowledgeable in the latest technology, gentle and obtain excellent results. We would highly recommend Dr. Pugh as we have to many of our friends. "
"great"
"Best dental experience. I was visiting from New England and needed to find a dentist. Was able to get an appointment the same day I called. The staff was friendly and efficient. Dr. Pugh took care of my issue quickly. She focused on the issue and didn't try to convince me I had other issues that needed attention. I was in and out of the office quickly and the cost of treatment was extremely fair and reasonable. Would highly recommend this dentist!!!!"
"Great staff gentle"
"great staff and great experience!!!"
"Everyone was very courteous. The office atmosphere was very pleasant and clean. I would recommend Dr. Pugh to anyone interested in a very pleasant experience."
"Everyone was great"
"Outstanding; Caring staff; knowlegeable, professional; ability to solve what's wrong and then prescribe the appropriate solution."
"I was thrilled with the courteous, compassionate care and attention I received the day before Christmas Eve. Also Dr. Beno called me back at 9:00 pm the night before to reassure me, that my dental crisis would be handled the very next day. I actually received a call from your office, before I picked up the phone myself. I was very impressed. I am a local medical provider and I can only hope my staff provides the same level of professional care. Thank you again."
"I can't really put my finger on a specific reason, other he seemed you and somewhat inexperienced, but I didn't have that "warm and fuzzy" feeling working with Dr. Beno."
"That was the first time I met Dr. Beano and thought he was very nice, friendly and helpful."
"Friendly staff, doctor included"
"This is a great dentist's office! The hygienist and the doctor are top notch, and the office is very comfortable. "
"Always able to get me the last appt. Love it!"
"I always have a great experience (as great as an experience can be at the dentist). the staff and hygenists are friendly and I have recommended Dr. Pugh to my friends"
"It is always good to see Selena."
"Dr. Beno was very thorough in his examination, and carefully explained what my options were. He also told me the advantages & disadvantages of not following through with the options, and I appreciated his thoroughness. I am grateful to the office staff for accommodating my request to be seen before the holidays, and I look forward to a good working relationship with this practice. Thank you.
MaryAnn Alexander"
"Very impressed with "cleaning" methods used by hygenist."
"excellent"
"Great"
"Very pleased with Dr. Pugh and staff.
"
"Excellent!"
"No complaints at all. Shantal was very gentle and thorough. She explained what tiny problem areas I had and how to correct them. :-)"
"Excellent!"
"Very Good !"
"Hygenist is friendly, kind and caring. She makes sure you are comfortable and the cleaning is painless."
"Every thing great"
"Excellent interview with Idalmis and follow up with you."
"Dr Pugh was great. Very approachable. "
"Always outstanding"
"Had a good experience. Will see you in six months. GO CATS!!!!!"
"As always, your staff was friendly, knowledgeable and on time. Always a pleasure!"
"I never thought I would enjoy my dental visits but your's make me comfortable."
"I was apprehensive because I am Canadian and had broken my tooth while visiting Bonita. The staff did everything they could to set my mind at ease. The tooth is safe to travel home!"
"Very professional and listened to my needs as well as gave me excellent service and options for work to be done."
"I appreciate that Dr Pugh and her staff explain procedures ahead and comment throughout the treatment. "
"I really liked Janet. She did a fabulous job cleaning my teeth and NO Pain at all. Very thorough and informative. Thanks!"
"Very positive. Friendly and attentive staff."
"I received exceptional care, and the appointment was convenient for my work schedule. Thank you!"
"Hygienist provided outstanding service."
"Professional Doctor and staff perfect experience in every way ! Excellent care !"
"ok"
"Very good"
"My dental hygienist is great very gentle and know her stuff. Will keep coming back."
"very nice,clean & professional"
"A very pleasant experince. All were very friendly. Felt comfortable right away."
"totally painless"
"Always get outstanding service"
"always a friendly, personal experience. "
"Barbara and Kim were great!"
"Everyone treats you like family and Celena is a gem.."
"I liked Celina very much. She was quick and painless!"
"Very happy with staff who took time to understand my health issues and worked with me for my appointment time. Very up to date equipment and technology."
"Kim was very gentle and did a great job."
"Kim was awesome. "
"THE HYGEINST IS TERRIFIC!"
"Very good experience. "
"Pleasant and professional
from start to finish. I was impressed with the friendly and helpful treatment by all. "
"The staff and Dr. Pugh were very professional and very nice & honest. The office is also spotless! I would recommend Dr. Pugh to others!"
"Very friendly but professional environment
And experience. The entire staff was
Very accommodating to my particular
Needs in terms of time/circumstances
Re: insurance coverage."
"Outstanding, as always. "
"always pleasant and professional. great dental care."
"Great experience!!! I felt relaxed and treated like family . Thank you so much . Jeannie Outerbridge"
"Couldn't be better"
"I was scheduled for 9:40, however glancing at my phone, I thought my appointment was at 10. They were kind and managed to fit me it, with no problems at all. The staff was both very friendly and professional. "
"Excellent first visit. Very professional yet friendly. "
"I had a very good experience with the doctor & staff. Highly recommend Dr Pugh. "
"Great"
"Everything was very professional"
"Everything was fine"
"Very satisfied."
"Great"
"A very professional and friendly office. Great cleaning job by Kim. Very nice person who is committed to her work. "
"It was my first visit and I felt very comfortable."
"I lost a crown at lunch and had an appointment within 2 hours. Dr. Pugh and her assistants have all been great throughout the process of getting my smile back to normal."
"another very good experience"
"Everything was professional and friendly as usual.Thank you !"
"As always, everyone in Dr.Pugh's office was spectacular!"
"Friendly , efficient ,professional"
"Very gentle cleaning. The staff are very nice. "
"Pleasant and quick. "
"Such an understanding and caring group of people. Very accommodating to their patients. Best move we ever made!"
"I've been a patient here for years. the best dental practice I've ever been to."
"It was great! "
"
My experience was excellent! Warm, caring and professional. "
"Excellent visit. Everyone was great. Will recommend to others"
"Katrina was very reassuring. I am returning Friday for crown and possible root canal...very nervous dentist patient. Staff was very kind."
"Always a pleasure to visit your office, and have great confidence in you, Dr. Pugh. Today I was very pleased with the time and care Kim provided. Thank you."
"Entire staff friendly and helpful"
"very good service and care"
"I am very pleased with today's visit and feel very comfortable with Dr. Pugh and her staff. I look forward to a long term relationship with this office!"
"glad that I made the decision to come back
very professional office"
"excellent 5 stars"
"Overall experience was great & pleasant! Staff was wonderful and very pleasant and helpful! "
"Kim explained everything very well to my daughter. Dr. Beno was also very kind and took his time."
"great doctor and staff"
"I am not a fan of going to the dentist but dr. Pugh and her staff were amazing. Everyone made me feel very comfortable and they didn't hide anything from me. I was told upfront what it would cost to get everything taken care of and my insurance covered a lot of my expense to see Dr. Pugh. "
"Only saw hygienist for last visit and she was wonderful"
"Dr. Pugh was very nice and listened to me. Julie explained everything to me in regards to exam and what was going to happen. and when I got my teeth cleaned it was the best experience I ever had!"
"I have been a 5 year patient and I am very pleased
The hygienist is very very good
very pleased"
"Today's visit was with Celena. She is an outstanding hygienist and a sensational staff member. I always look forward to my visit to Dr. Melanie Pugh's office. Dr. Pugh and her staff are very welcoming, professional and reassuring!"
"Always pleasant and accommodating.
Dr. Pugh has excellent patient patience, is knowledgeable and aims to please."
"very friendly and knowledgeable staff"
"I called with a broken crown and you had me in the office within 15 minutes. It doesn't get much better than that."
"Experience has always been very good and today's cleaning with Kim was no exception. "
"Always terrific!"
"The lady who did my cleaning was very good. the only thing Imfound strange is that a dentist did not come in to inspect my teeth.
"
"very impressed, prices are a little high. In Pt. charlotte cost was $90 a visit"
"I felt I was in very capable hands."
"This was by far the best experience I have ever had at the Dentist. The office is very light and bright and the staff really helpful and friendly. I was totally impressed and that was before I got in the chair. My experience with Kim having the x-rays, the teeth checked and the cleaning, was the most comfortable and painless process ever. Dr. Pugh was professional, approachable and also very friendly. Who knew that going to the dentist could be such a great experience?"
"Excellent Service"
"Already know how good Melanie is but the dental assistant was communicative, pleasant and made it easy.
"
"The staff was very nice but we did not see the doctor."
"too many friendly and happy people! ha, seriously it was a very good experience for me. But Kentucky?"
"Everyone was very nice and efficient"
"Professional, yet personable, accommodating staff.
Very pleased with Dr. Pugh and
staff.
"
"Outstanding, as usual. You and your staff are the greatest!
Jim Jacoby"
"I'm totally satisfied"
"Great"
"Friendly staff and very efficient. The staff is always ready to begin as soon as you arrive. Very gentle dental care!"
"as always the experience was top notch."
"This is a great dentist and a staff. For fast and efficient treatment and always comfortable hospitality."
"This was my first visit. Everyone was courteous, professional and well trained.
"
"Awesome! "
"Always friendly, pleasant"
"Nice to meet Dr. Beno. Always have a pleasant conversation the the hygienist."
"Excellent. Comfortable and can see a long relationship being established. Thank you for the friendly professionalism."
"Great new patient experience!!!"
"Liked everyone and the process flowed very smoothly"
"Very good experience. Everyone waa kind and helpful. Will be back"
"I am extremely pleased with Dr. Pugh and her staff. They are extremely professional, knowledgeable and practice "kind" medicine. "
"The receptionist is welcoming; the dental hygienist is thorough, informative, and gentle; the doctor is friendly, caring, and attentive to any problems. This was a very good experience."
"Take time to show the patient what the dentist has found to be a problem. Praise the patient for his/her dental hygiene. Inform the patient what to do to impove hygiene if applicable. "
"Celena & Dr. Pugh are always wonderful and make going to the dentist as pleasant as possible."
"No wait. Thorough and friendly service."
"I always enjoy my visits and love having a clean feeling when I leave. My dentist is my favorite doctor."
"always a great experience! "
"The staff is always nice and professional. They took me at exactly my appointment time. Kim and Selena are excelent hygenists who keep a friendly conversation while they work. Dr. Pugh does a very thorough job checking my oral health, even under the tongue. The digital xray machine put up a clear picture when so Dr. Pugh could show me what she observed."
"Keep up the good work!!!"
"I really enjoy going to Dr. Pugh. The staff is very friendly. Always acknowledging me by name and very professional but also friendly."
"Highly recommend Celena. She is the best."
"Always a great experience!"
"Friendly and helpful as always"
"I didn't see the Dr. this visit, however the Hygienist was very nice and did a great job. I'm looking forward to my next visit."
"About as good as I can imagine for a Dental appointment. "
"Always a pleasure."
"GREAT"
"Always had a great experience At your office."
"Great experience. Always is."
"Celena is always a pleasure to see and
greets me with a smile every visit. Your staff are very friendly and helpful. Always
a wonderful experience to come to the
office."
"Celena is always a pleasure to see and
greets me with a smile every visit. Your staff are very friendly and helpful. Always
a wonderful experience to come to the
office."
"Janet is wonderful....i hope she will come back full-time."
"Very professional. "
"Good"
"Celena is very good and makes the cleanings a breeze."
"Excellent"
"professional and caring"
"Celina does a great job."
"Celine is great!"
"Always treated wonderfully. "
"Sorry to hear the hygienist who cleaned my teeth was leaving."
"very good experience"
"Very good; very friendly and caring environment"
"Excellent as always"
"Always as good an experience as a visit to the dentist can be."
"excellent service. "
"Great and always quick and easy which is nice for a change."
"Pleasant"
"I had not visited the office in two years and Dr. Pugh greeted me like an old friend, examined my mouth and referred me to a doctor to handle my situation. The office made the appointment for me while I was still in the office. Many thanks to you and your staff."
"excellent"
"Great experience...as usual."
"Every visit to your office is pleasant, timely and the staff are the best! I try to tell everybody about your dental practice"
"Very good"
"Pleased with the experience"
"Dr. Pugh was extremely professional as was her staff. Great customer service.
5 stars on all!
Chris Tona"
"Very pleased with everyone. I feel all are very concerned with my teeth health and I feel like I am treated as if I am the only customer. I have a lot of faith in Melanie"
"Easy and quick ."
"Good job"
"Melaine,
We were pleased with everything. Glad to find you and your staff.
Cindy White"
"Love this office and the staff"
"I was pleased with my first office visit."
"It was our first visit and we were impressed with the office staff and Dr. M."
"very impressed about quality of office and the friendliness and knowledge of the staff.
glad I came to this dentist as my new doctor in SW Florida"
"selena is wonderful --- "
"Felt very comfortable with the entire experience."
"Professional and efficient staff. Was my first visit to a dentist in SW Florida and would recommend Dr. Pugh to others!"
"Very good. I was late. sorry!"
"for being my first time there, it was great. just like be back home. thank you"
"Totally satisfied"
"Very professional and courteous treatment. "
"Dr.Pugh and her staff were wonderful! Being new to the area it was so nice to be welcomed. My search for our family dentist was over very pleased. "
"Everything was satisfactory"
"Outstanding, just like everytime I've gone. Congratulations for a wonderul, caring dental office."
"Excellent experience but after words I realized that Dr Pugh should have given me pain pills to last until I had the tooth extracted"
"Very informative and friendly. Gave me my choice of what to do. Thank you !"
"Best cleaning ever."
"You are the best. Wonderful experience."
"Great personel,always caring and polite.
Answers my questions with concern.Very pleased that I made a change the Pugh Dental
Office."
"If you have to visit the dentist, this is the best place to go. It is friendly, nice and painless."
"Very Good experience! First off greeted with a smile, took charge of gathering information from other Dr's. . Dr. Pugh listened and explained everything. What a nicely run office and would recommend to others. "
"I am pleased to be a new patient."
"Not only Dr. Pugh is great, but her whole staff is excellent as well.
Thanks for the great visits. I will recommend you to my friends and family!"
"The office is so professional and the staff so kind. I have such a positive experience each time I visit Dr. Pugh. I highly recommend Dr. Pugh and her staff to anyone, which I often do!"
"awesome"
"Fabulous as always! We have been using Dr. Pugh for several years and are so happy that we have found a dentist down in Florida who is as good as our dentist up north!"
"Dr Pugh is a wonderful Dentist and a tribute to her profession. My wife and I really appreciate her kindness and expertise! "
"I am normally not a fan of going to the Dentist,however I was very happy with my visit.
Stefan"
"I was glad you were able to patch my filling quickly."
"you have a very friendly staff. I feel welcome and relaxed."
"The receptionist was friendly and helpful. The hygienist was friendly, informative, gentle, and caring. Dental appointments are never my favorite activity, but I did not mind this visit at all. Thank you for a good experience."
"Was there earlier this afternoon for a cleaning.
I believe that Anna is simply the best in the business.
Hope this info helps."
"Excellent
"
"Great!"
"Lots of magazines and given no time to read them, why is the staff so efficient......."
"Excellent"
"I had a wonderful hygienist named Ana who was very patient with me as I was very nervous."
"Have been with Dr Pugh for several years. A great facility and knowledgeable Dr and Staff. Highly recommend!"
"great "
"Cleaning was done quickly and efficiently."
"very professional and interested in providing great care with personable service."
"Very professional, clean and nice staff"
"We've been with Melanie and her staff since the beginning. An extremely well-run operation."
"Painless!"
"Friendly and knowledgeable staff. Doctor was very thorough for my first visit. Took time to explain things to me."
"Melanie is a patient, pleasant and knowledgeable dentist who I would not hesitate to recommend. Her aim is to please her patients and, in my experience, is willing to do whatever that takes. The staff is competent and friendly. All in all, if you have to go to a dentist office, Melanie Pugh's office is a very good choice."
"SUPER JOB BY ALL IN THE OFFICE...."
"Everything was great. No long waiting, everyone was very nice and welcoming and everything was explained clearly."
"Great"
"Great,"
"Very thorough. Great communication."
"I have been a patient for over a year and all of my visits have been very pleasant. The staff is really nice, especially Celena the hygenist who does a terrific job. She answers my questions and gives recommendations. Dr. Pugh always takes the time to personalize my visit and make sure all my questions are answered. I recommend Dr. Pugh to all of my friends in the area."
"Excellent service, Dr. Pugh is very aware of the patient's comcort level. Happy to have found her."
"Very satisfied. 3 or 4 years of good experiences"
"As always, Dr. Pugh and her staff did a great job!"
"I had a very pleasant experience."
"Always a pleasure."
"Nice bright modern office. Dr. Pugh and her staff were friendly and efficient while providing helpful information.
A nice experience."
"It is a good office. Pleasant staff & knowledgable Dentist."
"Outstanding in every way, every staff member involved -- always -- completely satisfied, and exceeded my expectations -- Jim Jacoby"
"Very clean and professional office. My dental cleaning with Celena was excellent and thorough."
"It was great!"
"As always Celena was great."
"Facility and staff are personable and friendly....they get to the point and offer quick services."
"I don't consider a visit to the Dentist's office a pleasurable experience, but a visit to Dr. Pugh's office is as good as it can get."
"It's always very low key and non stressful to me.
That's the way I want my dentist visits to be. I actually enjoy coming. I've never said that in the past
37 years."
"This dental office is the absolute best."
"I have told several people (including new hires) about your office and encourage them to come to you."
"very efficient office all around!"
"This office is exceptional. Beginning with the office staff who made my initial appointment, the clinic has very friendly people and provides a welcoming atmosphere. I have found my new dental office."
"Excellent skilled and caring, pleasant staff and dentist."
"The experience was great. (I can't believe I would say that about a visit to the dentist)"
"Dr. Pugh is the best dentist!"
"Great as usual."
"It was great! I got some good info about brushing, cleaning and whitening."
"As always, as pleasant an experience you can have visiting the dentist's office. They are pleasant, keep you at ease and professional."
"fine"
"The Dentists are unbelievably friendly and give honest recommendations without the price in mind."
"Great service!"
"great experience"
"Positive"
"yes"
"It was good"
"fine"
"I always do!!"
"excellent service very thorough"
"yes"
"Always friendly and skilled professionals that are efficient and personable."
"Dr. Pugh and staff are the best. I highly recommend her practice. "
"friendly, comfortable atmosphere!! everyone is very professional and interested in you as a patient.
Dr. Pugh, her assistants and hygenist, as well as office staff , made me feel very relaxed!!!"
"Very relaxed and comfortable environment. Very friendly and helpful staff. "
"Estella was a very thorough Hygentist."
"The whole team is very service oriented. They take the time to explain things."
"The staff...reception, hygienists, dentists are personable, professional, knowledgeable and caring. What more can you ask for?"
"I had a thorough cleaning by Celene and an immediate and complete exam by Dr. Pugh. All very pleasant and professional."
"The visits to Melanie Pugh' office is always an experience were you are made as welcome and comfortable as possible. Great attention to detail and always good feedback."
"I've been going to the dentist for 50 years and this place is by far the best. They are "Gentle"' but more important, they are competent with great customer service."
"Best dentist and best dental staff I've ever known. Couldn't be more pleased!"
"Great!"
"dr pugh and her staff make everything easy and are always very professional"
"My experience, as always, was great. "
"great"
"Great, everyone is very friendly and concerned about making sure you were comfortable.Not that I like going to a dentist, but it was a nice experience."
"Pleasant atmosphere, friendly staff and office is very convenient to my Bonita Springs office. I appreciate the automatic appt. reminders! I have been a patient for 2 years but this was my first meeting with Dr. Pugh."
"Wonderful!"
"Easy -- like always."
"Excellant as usual!! I actually enjoy going to the dentist now!! Have a wonderful amd safe summer!! See you next year.
Margaret (Peg) Cook"
"Melanie Pugh and her staff are always great. I would recommend them to anyone."
"Very good"
"Acceptable, satisfactory, thorough explanations of situation of teeth"
"Excellent"
"Outstanding, as usual"
"Very comfortable."
"Great. You computer notification system needs work, I keep getting e-mails to make an appointment when I already had one."
"Very nice, the staff takes the pain out of the dentist visit. They are pro's."
"My experience is always great! Your staff is the best, they always make you feel welcome. I have recommened your offce several times."
"Good experience, no issues"
"GREAT"
"Great!"
"Vanessa is a terrific dentist; she makes visits as painless as possible.
Only complaint I have is that there could be more separation of patients while work is being done for a bit more privacy."
"Very Good."
"Well, gong to a dentist is not the thing I would choose to do for fun, but my experience was as good as it could possibly be."
"I thoroughly enjoy each visit to Dr. Pugh's office."
"Pleasant"
"As always, going to the dentist has never been so pleasant! Today was two crowns and the quality of work is awesome."
"Excellent, with recommendations of medications by the doctor and staff."
"Exhausting, but well worth it."
"I was in for my 6 month check up. My experience was great; professional, efficient and friendly."
"I just moved here. Everything went better than I should expect. Melanie and her staff are PERFECT!"
"Great!"
"Excellent"
"Excellent. Very friendly staff and Dr. Pugh was very reassuring and kind.
Diane Barnes"
"It was great!! Was not hurt at all and very compitent. I have already referred 3 people from my office to her. She also takes our insurance which is a big plus"
"First rate. "
"It was excellent. I had both the cleanig and cavity fill done in an hour and a half. Overall it was a very pleasant experience."
"Pleasant as usual."
"Very good"
"good"
"Excellent. Outstanding service as I've experienced in the past."
"Fantastic, Dr Pugh explained that they were falling off due to misplacement. Several were successfully glued back and have not come off again! I then had seven more porcelain crowns done by Dr Pugh and the result is amazing. She is the best dentist I have ever seen. Caring and listens to her patients"
"Dr. Pugh and her team are amazing!!! They are so caring and attentive, I will never go anywhere else!"
"I've had a lot of dental work in life...finally I've found the best dentist. Dr. Pugh and her team have instilled confidence, integrity, and comfort into a practice that's a pleasure to visit. Treat yourself- You'll be glad you did."
"I am a full time model and fitness competitor and my smile means I can be myself on stage and in front of the camera. I drive all the way from Ft. Lauderdale to see Dr. Melanie Pugh because my smile has to be perfect!"
"We are very blessed to have the best dentist. She is the most caring, gentle and knowledgeable dentist we have ever had. The office staff is very nice to work with and they always treat you like a person and not a number. The assistants with Dr. Pugh are also very caring, gentle and friendly. In a nutshell, if you are looking for a dentist there is no sense in looking further than Dr. Melanie Pugh."
"The care I receive from Dr. Pugh and staff is unbeatable! I get the best advice and most friendly service. Any questions or concerns I have are answered in my best interest. I will never fear going to the dentist again!"
"I have seen a number of dentists and have always been a frightened patient until I met Dr. Pugh. She and her staff are very pleasant and ensures that you are calm and comfortable before performing any procedure. I am pleased with my results and recommend Dr. Pugh and her staff to anyone."