Dr. Stacy Makhnevich said:
"We are delighted you have found a new dental spa home away from home. We take pride in ensuring our out of state and out of country patients have just as wonderful of a time as our local patients. Creating pleasant memories about your dental treatments is our passion. We all know how one dreadful experience in a dental chair can create a dental anxiety or, in extreme circumstances, a dental phobia. Look forward to welcoming you all back again in 6 months for your recall. We want to ensure that your treatments will be as comfortable as possible. As always, we recommend that you keep your 24 hour follow up to rule out any possible complications after treatments. Chaffeur and hotel arrangements included for a post operative stay. Thank you for your continuous trust and your valuable time taken to fly out to New York. We will be happy to coordinate your maintenance visits with our associate dentist in Amsterdam as well. Again, thank you for your post. Our dedicated and talented team of dental specialists try very hard to anticipate every need, spoken or not spoken, of our patients.We strive to provide each of our patients with the best possible dental experience and memories. It is our pleasure! -Diana, dental coordinator/assitant manager."

Dr. Stacy Makhnevich said:
"Due to the contractual privacy and confidentiality infringement agreements, we are not able to directly respond to the above concerns. Though "Defamation, Slander and Libel" is evident in consideration of "scamming"comments posted by the disgruntle patient, please adhere to the regulations below: 1. Our dental practice is an exclusive practice located at the penthouse of the Chrysler Building. We provide concierge and VIP services. All fees are negotiated prior to rendering of all services. If any of the fee concerns arise, patients have an opportunity to seek care at a different practice in the area including regular community clinics and hospital dental departments that provide care at a fraction of costs established. 2. We are not able to provide any records to patient's parents if a patient is over the age of 21 regardless of parent's numerous requests. 3. If a patient is responsible for any unpaid portion of his bill as outlined in the financial policies, his invoice is not and won't be marked paid in full for insurance submission. Patients are responsible for checking their own benefits with their employer for benefits determination. Patient with the same insurance company may have different benefits depending on their group numbers and benefits that were selected by their employers directly. 4. Financial agreements and contracts are signed prior to services being rendered for the transparency of the patient's accounts. 5. In accordance with ADA Dental records (2007), "The dental record, also referred to as the patient's chart...No financial information should be kept in the dental record". There is no time frame established for the duplications of financial records. 6. If you require medical records, a duplication fee of $50-75 for radiographic images and $35-75 for models casts are allowed and within the established guidelines plus shipping fees. All duplications take approximately 14 business days in addition to shipping and handling after receipt of the payment. 7. If you have moved, you are responsible to update your file and your patient's registration document. We are not responsible for any lost and mishandled mail due to inaccurate reporting. 8. Patients are contacted directly via official mail in response to all requests including "defamation, slander and libel" which is handled by our legal experts separately. We are able and willing to produce all records including contracts, financial contracts, records, intraoral imaging and security camera footage to prove that all claims are meritless and frivolous. Diana, assistant manager"