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"I normally don't wait more than 30 minutes to be seen, but for some reason today I waited more than an hour. This was an inconvenience since I wasn't able to eat lunch because I had to return to work."
"I was seen by Dr. Quack and he was very nice to me, however, I could tell from the start how rude he is with the dental assistants.
I got the impression that he did not like or did not respect the 2 dental assistants that helped him throughout my visit. (At the first part of my visit he was assisted by one person but then there was a switch and another young lady began assisting the doctor).
At one point I felt like I was chocking because I was salivating so much and I wanted to sit up. The dental assistant placed the aspirator in my mouth and asked me to close my mouth. I had a block/guard in my mouth and I couldn't close my mouth. Dr. Quack very rudely said to her âShe has a block in her mouth!â The way he said it made me feel so sorry for the young girl and after that I made sure that I didnât cause any problems or friction between them. It was so uncomfortable. There were other situations in which he asked for tools or supplies and did so in such a rude way.
When he was done with my fillings he asked how I felt. I told him that I felt my tough a little rough or pointy. He was really annoyed about it. He went back into my mouth and tried to fix it. I still did not feel my tooth as smooth but I was seriously afraid to say it. When he asked how I felt my tooth I simply said âso much better.â"
"Doctor was very thorough, friendly and honest"
"I love how friendly the staff is and there's practically no wait time to be seen. "
"The front desk staff is very helpful and friendly. The dental staff are very knowledgable and professional. I would definitely recommend their services to friends and family and coworkers. Keep up the good work!"
"I was so comfortable. The only reason there was a wait, was cause it to me awhile to fill out my medical history. Friendly friendly people."
"I had the best experience at your office--better than any other dental clinic I've been to. The staff is very friendly and efficient. Keep up the good work!"
"It was great!!!"
"Always a pleasant experience! "
"I really enjoy going to the Dentist office the staff is great and My Doctor is the Best. I really like their services, I am just so happy with them."
"It was a pleasant experience. "
"What a wonderful experience from start to finish. This office is run very professionally, I will definitely recommend this place to everyone that needs a dentist."
"Very friendly staff & doctor."
"Very professional. Overall a pleasant experience and thats saying alot since it was to a DENTISTS visit."
"The best service WE have ever received at any doctor's office. I will definitely recommend your services to all my friends and family.
Keep up the great job! :-) "
"Great listeners "
"Great service & great job !"
"Awesome and always "
"Great staff and excellent customer care. "
"Always an awesome experience. Not many people like going to the Dentist. But I will tell you that I always feel appreciated at my appointments. "
"I should have visit them sooner."
"Incredibly friendly and professional staff. Every person that I came in contact with was very helpful and explanantory. Awesome experience!!"
"As ALWAYS, the staff at Dr. Alvarado's office are professional, friendly and punctual. I am not being cliche when I say, it feels like they are family to us. My wife and kids love going there and will and have been telling anyone with ears about ya'lls practice. Thanks so much. "
"It's always a pleasant experience. Friendly staff and doctors."
"I've never felt more comfortable at a dentist's office. My wife recommended this dentist almost 2 years ago and I've always been satisfied. I would definitely recommend Dr. Alvarado and Dr. Quash to everyone. "
"staff where wonderfull"
"Always a great experience."
"This was Karla's second visit to the dentist office and she felt comfortable and relaxed with the staff to where she did what she was told. The staff were very patient and attentive with Karla's needs. Our experience with the Doctor and staff are satisfying .."
"I was very pleased with the care and attention I received today. It was a pleasant contrast to my previous dental care provider."
"It was a great experience. The staff is so friendly and helpful. The hygienist was professional and efficient. "
"We're always happy w/staff, doctor, & Facilities. This time it was really good!
Looks like everybody was in a Holiday mood!"
"Thank you "
"The staff is wonderful and cheery. "
"Every staff member I came in contact with was very courteous, helpful and knowledgeable. I felt very welcome."
"Everything was great. I felt really at ease the whole time. Everyone was so friendly and knowledgeable. It was unlike any other dentist I have been to. Everyone took the time to explain each process to me. And did all they could do to accomodate me and make me feel comfortable during my entire visit. Highly recommended."
"100% satisfaction! :)"
"The entire staff, from beginning to end, treated me well and provided an excellent experience. "
"As always, high caliber, 5 star experience. Our appt time was pushed back a little due to a prior procedure, but that is completely understandable. "
"Excellent service. Friendly staff. Great communication with the doctor. "
"Great office. Great doctor. Great place. 5 stars"
"I've been a client of Dr. Alvarado and The Lakes Family Dental since 2006. Always a very professional, informative and friendly staff. Robin is diligent at explaining recommended procedures and cost, plus the support staff is second to none. Dr. Alvarado's work ethic and commitment to excellence has propelled TLFD to raise the bar on what to expect from your family dentist!"
"Very nice and caring. Took a lot of time to answer all my questions."
"Very professional staff.. I highly recommend your office to my friends and family. Doctor was very helpful and seemed sencere with advise.My experience at your office was the best! A+++. Thank You"
"Your staff is so positive and always smiling. The hand paraffin wax was very relaxing. You guys make going to the dentist very enjoyable!"
"Staff is always so happy to see customers and eager to help."
"Excellent experience! As always!"
"I felt at ease and everyone was extremely nice and helpful. Thank you so much. "
"First, I want to thank Robin for accepting me with out an appointment
Second, the staff treated me with a high level of respect. They demonstrated passion for my pain and provided me with a bottle of water."
"Dr .Alvarado your staff is excellent and I lost my anxiety immediately .with there professionalism. thank you"
"Very friendly and professional staff :) Excellent service."
"Always a pleasure to be in the office. Great staff , great service...and most importantly I am on the right track again...check ups and dental care are crucial...thanks again!"
"Very pleasant staff, and Doctor very polite and understanding. Looking forward to my next visit."
"AS always a good experience. That is saying a lot considering it is a dental visit!!"
"Awesome staff and dr .... Extremely satisfied. "
"They are great, they take the time to see you even you have no appointment, thanks again"
"Great staff! Great overall experience. Very satisfied with services provided."
"Always friendly, courteous, and professional. They strive for excellence and are trustworthy- can't find those qualities many places today."
"All round great place. "
"I had my teeth cleaned and did not interface with the doctor at all. Melissa is always extremely pleasant and friendly."
"Wonderful staff. Friendly and professional."
"Like always it's an awesome experience. Staff is always so friendly and always with a smile. They care about the customer's needs and explain everything to terms that I can understand. "
"I had a very positive experience on my visit. The staff was extremely helpful and very friendly. Thank you. "
"It was Great!"
"The staff was friendly and knowledgeable. Office was very clean. Payment plan option is a plus."
"My experience was great! I was tense because of my procedure but once I sat down I was treated so nicely by the dental assistants, I was even offered some type of healing wax for my hands which made me relax before I knew it my procedure was over not to mention painless as well."
"Another great dental visit. The office staff and doctor are the best."
"My experience was great! The staff always friendly and attentive. "
"As always, Erika, Melissa and Robin too great care of me! It was a pleasure to meet Dr. Quach today."
"Great, since I haven't been to a dentist in years..."
"I just want to say that I am very pleased on how everyone was so sensitive to my case. Thank you to all the staff and Dr. Alvarado for your concern and my well being. God bless you."
"Very friendly and professional staff.
"doctor was cheerful and attentive"
"The staff was very welcoming, knowledgeable and professional! !! Finally found a dentist office of choice that cares about everyone's well being"
"Great experience with doc and staff."
"Awesome experience! Staff was super nice. "
"I would recommend your office to other people."
"Facility is always clean and no more than 2 patients in the waiting area. I never wait for than 3 minutes to be seen. My family and I feel like we are at the spa."
"Very courteous staff and good communication about my procedures "
"staff was wonderfull"
"I was impressed by the staffs hospitality and the way they make it feel as though youve been a patient for years even though it was my first visit."
"Staff was very attentive"
"never have I ever felt like that at any doctors office. I love how everybody was so nice and patient and explained everything to the fullest."
"Its been great going there i liked how they attended myself & my kids thank you guys so much :) "
"Loved it. They are all very welcoming. "
"Always very friendly,professional, and very helpful..., always."
"very nice ppl"
"staff was excellent and friendly thru the whole time i was there!!!"
"I'm very impressed with the personnel, they are so professional and caring with patients. Dr. Alvarado shows a tremendous interest every time I go in for procedure. He listens, and takes time to cover any details or questions I might have. I'm so thankful to Robin too, she is so responsible and helpful when it comes to appointments or any billing issues."
"Awesome experience, i felt really comfortable. All the staff is super nice! "
"Great all around experience!!"
"Well done! Best new patient experience I have ever experienced."
"I suffer from generalized anxiety disorder and that makes going to the dentist very difficult. Dr. Alvarado and his staff were fabulous at dealing with me. I need a lot of work done and am glad to have found a dentist that truly cares about his patients and considers all factors for treatment. The staff held my hand, distracted my mind, and the Doctor talked me through the extraction. It was completely pain free and I am deeply grateful for their kindness!
"I appreciate the welcome shirt, thank u!"
"Kind and knowledgable doc and staff. Have yet to have a bad experience. Would recommend to anyone. Only minus is that they are out of network of my insurance. I may need to find another dentist because of this. This is something I don't want to do because this doc understands my specific difficult medical situation. Overall awesome doc and staff, awesome experience everytime so far. This is over many years. Thanks. Prayers and Peace. :)"
"Great as always."
"The nurses were super nice to my son!!! Thanks for being very accommodating to my 2yr old!!!"
"My wife and I had a great experience here. I was very pleased with how the staff catered to my wife, who was literally in tears (before the visit) due to a previous bad experience at another practice. She is now calm and comfortable with going to this dentist officer, and I would recommend for anyone who is nervous about seeing a dentist to come see the ones at this practice. The staff is just incredible. "
"I love this place because of the service and you are in and out. "
"The front desk personnel are great! Erica introduced herself because I didn't meet her the first time I was seen. Your office staff are extremely delightful to talk to."
"Awesome visit. Thank you for being professional."
"Every one there is very perfprofessional and kind and I would recommend to any of my friend ."
"Erika, Melissa, and Dr. Cano were very friendly. Dr. Cano told me what needed to be done and set me up for another appointment to get the cavities taken care of. I appreciate the service I receive from The Lakes Family Dental. "
"me gusto el trato de todo el personal los recomdaria al 100 porciento"
"Great visit my cleaning was painfree and melissa and dr. Alvarado are always so friendly."
"Great staff and doctor! So helpful and considerate throughout whole event. Very thankful for payment plans and now I have a whole new perspective about dentist appts :p"
"Always have a great experience!"
"Great as usual"
"Great atention, great staff, happy to be back @ the Lakes :D"
"Dr and staff are very friendly and seem genuinely concerned about me. More importantly, I believe they are very competent, honest, and trustworthy."
"The staff and doctor were great!"
"I loved the whole experience the staff is very helpful and nice"
"Awesome office staff and dentist... Two thumbs up..."
"I am very satisfied with the over all experience. I also am pleased with the matter of how they handle my case. With such sensitivity and attention. Thank you for everything. God bless you."
"Absolutely great dentist and staff, always make me feel welcomed"
"As always, great experience and friendly staff even with a 2 yr old! "
"Had a grate time they fixed my chiped front tooth that same day no more pain from drinks that are cold or hot thank you so much I'll be back to finish the rest of the work that I need ."
"Excellent and friendly staff! Will definitly become our family dentist office. "
"I love the staff and the doctor their very friendly"
"The staff was professional and courteous. Although. My problem was not completely resolved, the treatment course was adequately explained."
"The whole staff was friendly and very professional and what I like the most is that I never felt pressured...."
"Wonderful experience! Excellent Service!
Never thought I would enjoy visiting the Dentist :D)"
"The level of care in this office is second to none. From the receptionist all the way to the dentist they were kind, sensitive and gave me 100% attention."
"Dr. & Office staff are super friendly. Very comfortable environment. "
"Great staff all around. Well organized and pleasant professionalism. 5 stars in my book. "
"All the staff are nice and friendly."
"Your staff did great with my two girls. The you g lady who did the X-rays explained what she was doing with Cassie with words that Cassie understood... Your dental hygentist also did an excellent job at keeping the girls calm and explaining what she was doing... Dr Albarado also did an awesome job and I appreciate how e asked questions on Cassie's other health case and decided to wait for further procedures til he spoke to her other doctor. Now I need to try to bring the older child!! Only if he wasn't so busy!!! "
"Very high caliber customer service."
"Best office staff in Texas!!!! Friendly, polite, conscientious!"
"Always a great experience with the staff being very polite and professional at all times. "
"Comfortable and courteous"
"Staff very helpful and friendly"
"Very good facility.
I liked the experience."
"This was my first visit to the office anmemd first time seeing a dentist since I was 12. I was impressed how the staff made my experience worthwhile. They did a fantastic job cleaning my gums. I felt comfortable and at home. I wish to come back next and move one step closer to my perfect smile! :D Thank-You"
"Nice doctor and nice staff very attentive. "
"I had a great experience, both Ana and the other girl that prepped me were very nice and professional but at the same time it was personal and I like that. I was treated with respect and with familiarity not another number which makes a great difference.
I usually see dr Alvarado. But dr cano was great too! "
"Visit was great."
"Everyone was extremely nice and friendly to me, but most importantly, to my 10 month old daughter Emma. Loved it!"
"The staff was friendly and I was able to visit with the dentist and get my teeth x-rayed as well as cleaned in one visit. Dr. Quach was very helpful and professional. The experience was great and I will suggest this practice to my friends."
"it was a great experience and the staff was wonderful"
"Very pleasant, the staff is very friendly and the level of customer service is by far the best I've EVER experienced in any doctor's office."
"It was all good."
"Dr. Cano explained what was going on with my molars in a very informative manner. He also went over why he was going to prescribe the certain medications he did; as well as explained to me any side effects I might feel with then. He also informed me that I can call the office with any concerns I might have; which made me feel more at ease with the upcoming procedure I am going to have. The staff, especially Erika & Gaby, made me feel like I had been going there for years when in actuality it was my first time. I will definitely recommend this dental office to everyone I can!"
"Great experience for my son, he did not feel any pain!"
"Excellent. As always"
"Really good experience, I will be back."
"Friendly efficient and eye appealing. The staff is considerate and respectful. Great experience and I personally HATE dentists. This office and staff may just change my mind."
"My experience with this office is always very pleasant. The staff is wonderful. Teamwork everywhere, smiles on everyone. It's great!"
"I understand that sometimes it's very busy and there may be times I will have to wait a little longer before they see me .I have no complaints about the wait time ."
"Great service! ;)"