Read reviews for Cooleysmiles
"I think I was actually late - I had just enough time to brush my teeth and was called back!
After being pregnant and delivering a new baby - my teeth unfortunately weren't as well taken care of - my hygienist was super understanding and tried to be gentle while still assuring me that they weren't that bad and all would be well once I got back in my routine!"
"The first day I visited this office, the service was exemplary. I was greeted with a big smile from the hygentist, given a quick tour of the office and provided a short background description of the dentist that would be working on my teeth and then I was guided to the chair designated for my visit. The background music provided a relaxing atmosphere to ease my nerves, (since I'm not a big fan of dental work) until the dentist-Dr. Brandon Cooley arrived to introduce himself. He asked a lot of questions, listened to what I really was hoping to achieve and made some recommendations for the current condition of my teeth. After an evaluation, he detailed what could be achieved for optimal dental health now and in future visits. I was offered headphones to watch a show during my visit, so I could tune out the noise from the dental equipment. The hygentist shared pleasant conversation about her former training and her positive experience working for the Cooley office. With the modern technology, I was given a close up view on the screen of the condition of my teeth. When the cleaning was completed, I was offered a beverage as I sat down with the office manager. Her role was to clearly define what was covered by insurance and what I may be looking at for out-of- pocket expenses. She was quick to make a call to my insurance provider and provide me with an accurate assessment of the expenses to be incurred in future work, so I could space my appointments out accordingly. I honestly couldn't improve upon this experience and I had a difficult time believing that I hadn't discovered this office sooner in my research for the best dental office on the Eastside. I have now been a patient for 6 months with four visits to the office and every visit has proven to be an exceptional experience that sets this dental office apart from all of its competitors. With the collective efforts of such friendly and well trained staff members, this is hands down the best dental office I have been to in my entire life. Thanks to Dr. Brandon Cooley and the smile makers for leaving me with a lasting impression and a smile that I'm proud of. "
"The hygeinists and dentist are very helpful about telling me how to improve the health of my teeth and gums (like how best to use my Sonicare toothbrush). They're happy to answer questions. The facility is really nice, and you can get a foot massage during the dental cleaning. It's a high-tech office, which I love."
"Quick & efficient! Gabrielle did a wonderful job cleaning my teeth. She explained my options to me & was very thorough. She remembered to turn on TV & asked my preference re: channel. She arranged for a foot massage, which was heavenly. She gave me a bag of goodies (little brushes for my kids). at the end of the visit. Gabrielle is a perfectionist & does high quality work. I have a lot of crowns, so I need someone like her. I also appreciate all the little things to make my experience more pleasant. "
"Dental hygienist, Gabrielle cleaned my teeth and it was a splendid experience! Gabrielle made me feel comfortable...and she's very gentle at cleaning! Gabrielle is very informative and she advised me to concentrate in certain areas to prevent plaque build-up.
Dr. Brandon Cooley is a great dentist! He's very informative and he takes the time to review the status of your teeth. This is done in real time as you're reclined in the dentist's chair, looking at the monitor.
I've been a patient of Cooley Smiles for about four years and I'm glad I found them via KOMO 4 News' website. The moment you walk into the office it's creature-comfort: the foyer feels like you’re in a hotel lobby and friendly staff Kim and Marissa offers you a beverage as you wait for your appointment. You can also get a foot or hand Paraffin wax massage--while you're in procedure!
I'm very happy to be a patient of Cooley Smiles!
Ernie M. Gines
"I was late to my very first appointment due to a conference call going over unexpectedly and when I arrived, the staff was very understanding and got me in right away. Every person I interacted with in this office wsa friendly, communicative and thorough. Great office with all of the newest equipment and they have many great personal touches too. Hand/foot massages during the visit, overhead TV's, online paperwork that can be completed before hand, text message appointment reminders and personal email follow up post appointment to name a few! This office obviously understands and values the importance of great customer service."
"I have to say it was the best dentist visit I have ever had in my life! No kidding! Right away I was put at ease by the really nice staff. They are the 1st impression and they made a good one. The hygienist I got was Jamie. Love her! She's a doll and knows what she's doing. The best teeth cleaning EVER! Free foot or hand massage while you are being worked on. Who does that?? That was so unexpected and also helped to relax. Next appointment will be with the dentist but the one I met was really nice and told me what I needed as well as what I didn't need. Very appreciative! Found out that one of the hygienists at my old dentists office in Tukwila said that if she ever needed a new dentist, that's where she'd go!"
"Dr. Cooley (Aaron) was very down to earth, and personable. I felt right at ease under his care even from having only met him for a few minutes during my initial consultation and cleaning. The Assistant and Hygenists are super-great! All my questions were answered, and all of my concerns were put to rest. I only had minor, associated pain that was expected. The initial adjusments felt nearly right even with the swelling and numbness that still lingered. "
"At Cooleysmiles I received first class service. Everyone in the office is extremely nice and helpful. There is an area where you can grab a free juice, coffee or tea before your appointment and one of the staff members made me a coffee that tasted better than Starbucks coffee. The office is very high tech and has a very welcoming environment. There are flat screens where you can watch your teeth being worked on or tv with lots of channels to choose from.
Dr. Brandon Cooley did an amazing job on my crown and filling. I didn't feel any pain during the procedure and unlike previous dentist offices I had visit , there was no early wearing off of the numbing of my mouth mid procedure. Not only did I not feel any pain during/ afterwards I was able to lightly eat on the side where my dental surgery was done.
I received an email that same day asking if I felt any discomfort after my procedure. This was definitely 5 star service. I honestly can say I enjoy going to the dentist when I go to CooleySmiles which is a statement I thought I would never make.
Overall I recommend CooleySmiles to anyone looking for an experienced dentist that provides A+ service."
"My dentist visit if always something I look forward to, not like the days when I was little and scared to death. ANXIETY! Not at Cooleysmiles, each patient is pampered and I mean pampered. My teeth get the top notch care, my feet get a relaxing foot massage, my hands get a lavender paraffin dip, and I get to be humored by the Dr. Brandon. I always leave with a big smile while I am chuckling out the door. Thanks for making my dentist experience so great- too bad you have kept my teeth in such good shape, otherwise I would be back more often!"
"I ALWAYS ENJOY MY EXPERIENCE AT COOLEY SMILES! From all the details...choice of beverage, foot massage, hand massage, paraffin wax on hands, TV, headphones...to my dental assistant, Judy and her wonderful personality and all the wisdom from the Cooley brothers- I REALLY look forward to going to my dentist! Not a lot of people can say that!!!"
"We've been coming to the Drs. Cooley, father and sons, and their excellent staff, for almost 25 years, so that probably says enough right there."
"Great job once again.
Thanks to all"
"Your team has a great attitude and make my dental check up fun! Also, I really enjoyed working with Julie today :)"
"As always...loved the foot massage"
"I was 15 minutes early to my appointment and they got me in right away. This was a pleasant surprise for me because I was prepared to wait until my appointment time. Everyone is always nice and my teeth look and feel great after each visit. I have been coming to this office for over 10 years (seeing the ORIGINAL Dr. Cooley!) and don't plan to ever switch to another dental office."
"They do a wonderful job."
"Even though I'm not fond of twice a year cleaning or today temporary crown put on the hygienist and my hand massage while watching tv made my experience best it could possible be. Thank you"
"I like coming to you."
"Ialways feel comfortable with you all."
"Experience was good."
"Always a relaxing visit with a free foot massage. It's more like going to a spa than a dentist office. Everyone is so friendly and professional."
"I have been a patient of the Cooley's for 35 years now, back when it was Dr. Gary Cooley and Mrs. Cooley. I live in Federal Way and could obviously choose a dental provider much closer. But when it comes to my dental care, I am more then willing to drive the extra miles to insure that I get the best dental care, and will continue to do so moving forward."
"Judy is the best...I'd follow her anywhere. She makes the experience so pleasant and you just know that she knows exactly what to do. Hat off to a great professional!!
"Gabrielle did a great job both in the treatment/cleaning but also in advising of various ways to improve and maintain my dental health. I'm sure she's a great asset to the practice."
"Wonderful! Everyone is nice and very helpful."
"Thanks for another great visit!"
"Julie did a great job as always. It was a deep cleaning which I had imagined as painful but Julie's skill made it be a minimally uncomfortable experiance. "
"Judy is an excellent hygenist. I always enjoy seeing her. She is very easy going and professional."
"Another great visit with a great staff! My teeth feel great! "
"excellent as usual"
"A+ experience as usual "
"I love coming to the dentist, not only for getting my teeth cleaned, but the paraffin wax dip and hand massage are awesome and helps relax me when I'm in the chair."
"Excellent staff. Through, caring and skilled job."
"Good as usual."
"I aboslutely love this office. Kimmy is great, Dr Lisa is wonderful. My chair had a nice window view, which iwas nice while I was upright. Great dentist office."
"Best dentists, Hygenists & Assistants, and office staff hands down!"
"Logistically, the staff at Cooley Smiles is extremely accommodating and very friendly no matter what the scenario. The quality of care is consistently top-notch from each hygienists I've had and both Dr.'s Cooley. "
"Gtear job! Thank you for answering all my questions and reviewing the x-rays with me."
"The front desk staff was attentive and professional. Sheena was helpful and took great care with my teeth. Dr. Brandon took the time to listen and addressed my concerns. Oh ya, Karen gives the best food rubs (sounds weird to mention on a dental survey) Keep up the great work."
"No problems. Everything went well."
"Called Tuesday night for a filling out..... It was repaired Wednesday am at 7am.......out by 745am.... Thank you!!!"
"As always, love it at Cooleysmiles!"
"Always a pleasure!"
"I couldn't be happier with Dr. Brandon and Julie. I know I'm in good hands. "
"Great experience, thanks for a fantastic appointment."
"I am always comfortable at the office! Great staff!"
"Jamie gave me a thorough deep cleaning because I needed it. I am a periodental disease candidate and need to be more proactive as I age.
"Judy is always a delight. Lisa? is a nice addition."
"I have received wonderful dental care by the office of Cooley Smiles for over 12 years. I feel very very fortunate to have found their practice. I wish that I had found them earlier."
"I've been going to the Cooleys for over 12 years now. Even though I no longer work down the street ( which was the initial reason for going-the convenience factor) and drive over all the way from West Seattle for years now because of the impeccable service they provide. We've recommended many friends and co-workers to the Cooleys throughout the years and will continue to do so."
"You guys rock!"
"The staff is always highly professional and friendly. I usually don't look forward to going to see any dentist, but I truly enjoy visiting Cooley Smiles. My last visit, I had filling replacements in 3 quadrants of my mouth, and I left the office smiling as best my numb face would allow. "
"Very courteous, nice and friendly. "
"Friendly and professional as always!"
"Wow! Great staff. Very professional and knowledgeable. Very up-to-date equipment and processes."
"Always a pleasure - great staff, great facility!"
"A little rushed and a few surprises!"
"A visit to your office is always a good experience. The gal that cleaned my teeth was great, however, I do prefer the older gal for cleaning as she is very gental. "
"This is the best dentist's office I've ever been to. I've seen all 3 Cooleys and now Dr. Lisa, they are all fantastic."
"Julie was exceptionally friendly and informative. Her follow up is incredible. You have fantastic employees. "
"Friendly staff, complimentary massage, and quick service!"
"Friendly and helpful! "
"Great customer service!!! "
"My appointment was on time,staff is friendly,cleaning was thorough. I felt like I was visiting a friend. "
"I'm not someone who often leaves reviews unless I've had a very bad experience, but I'm compelled to provide feedback on the tremendous service provided each and every time me and my family visit Cooleysmiles. From the wonderful staff, to the hand or foot massage, to ESPN or CNN while getting my teeth cleaned, to how my four year-old daughter enjoys going to the dentist, to coffee right after a cleaning (??) and little goodies to take home - nowhere else has come close! To top it off, I had one less than perfect experience (scheduling mishap), and all I did was casually mention it in email and I received apologies and more than an adequate response from three individuals including the doctor."
"It was great!"
"This office has some of the most kind and professional people staffing it! I am NOT good with dentists but they sure seem to understand that and try to make my visits as comfortable and pain free as humanly possible! And that's not a small task sometimes too! But I would recommend them to ANYONE with the highest rating WITHOUT hesitation! Kudos to to everyone on staff! "
"I got a lot of work done in very little time."
"I am in my late 20's and have to say I have never liked the dentist, but this was the best first visit to the dentist office. The service was great and the staff was great! Nice touch with the refreshments, TV, and hand massage. I feel that my questions were answered truthfully and I let knowing more than when I came in. Usually hours in the dentist office can be drag and boring, but at Cooleysmiles the time flew by as I watched my favorite shows during the procedure. Additionally the staff was knowledgeable about my insurance information and what I owed. Awesome!"
"Both the people helping me were really good."
"You guys are a class act!"
"First of all, I want to say we were SO late, we got stuck in traffic and got to the office almost thirty minutes after our appointed time. We had scheduled appointments for both kids. To my surprise, they still made us a priority! Who does that!? Anyway, they took then first one back right away, with a very warm, welcoming attitude. When it was time for the little one's turn, mom and dad were incredibly nervous because the last time she had gone to the dentist, Brookelynn had a major meltdown, kicking, screaming, crying MELTDOWN. The hygienist was so AMAZING with her, she was able to clean her teeth, and got nothing but giggles and smiles from her. by the time the doctor came around, Brookelynn was just a happy camper because of the wonderful, gentle and friendly service provided by the wonderful hygienist. I am incredibly impressed with the above and beyond attitude and the great service at Cooley Smiles. I will continue to recommend them.
""The lady was really cool. She cleaned my teeth and talked to me a lot. The doctor was nice and did a good job. I like going to the dentist." "
"I've enjoyed seeing Julie in the past, but Sheena was lovely as well. It was also a pleasure to meet Brandon this time. Karen gave a wonderful massage as always."
"Friendly, efficient yet without a rushed feel. Excellent dental work. Great attitudes by all staff; immediate answers to questions like dental plan coverages etc.."
"Gabrielle was very pleasant and yet efficient. "
"Great as always. Friendly and extremely knowledgeable staff."
"My appointment was for tooth cleaning. It was overall very good. Friendly hygienist who appeared to have done a thorough job."
"My first and all follow up visits were exceptional. The staff were knowledgeable, friendly and took the time to answer all of my concerns and questions. I have been looking for a dental office to handle all of these needs and looks like I foudn the right place!
"I had a dental emergency and got in the same day, was seen promptly and plan of care was started with follow up appointment made and referral to oral surgeon in about a half hour."
"As always, my experience was lovely. I enjoyed a relaxing hand massage and indulged in an episode of Real Housewives while my teeth were cleaned. The dentist was never a particularly enjoyable experience until I came to Cooley Smiles."
"couldn't have been better..."
"All questions and concerns were answered to my
satisfaction by the hygenist and dentist."
"Always a great experience:)"
"My appointment with Judy was great! Thanks so much."
"Great staff but we need to work on the doctors, they are rowdy."
"Extremely pleasant and knowledgable hygienist. B Cooley is very personable, gentle, and proactive wrt dental planning."
"Good explanations of my problems"
"Always friendly staff. Love the foot rub!"
"I really enjoy my visits to the Cooley office! How many people can brag that they like going to their dentist?! I'm quick to tell my friends and coworkers how pampered I always get at my appointments. From my hand massage to my skinny vanilla latte to my 'goodie bag' of hygiene products- you have got it all figured out! Thanks, Cooleys!"
"Great experience every time! "
"On time, efficient, friendly & awesome as usual..."
Judy and your staff are always great. Loved the foot massage!
"I wouldn't go anywhere else! Every aspect of Cooleysmiles is amazing, the office is warm and welcoming, the staff is always kind, caring and helpful and both Dr. Aaron Cooley and Dr. Brandon Cooley are very talented and have made my experience at every appointment flawless! "
"This is my second visit and I am deeply appreciative of the professionalism that is in the environment. I feel fully gratified with the reception I received. Everyone appears willing to extend support and assistance. I admire the dedication and commitment to deliver quality customer service."
"Thanks for getting me in so quickly today"
"Great friendly staff members that are very knowledgeable. Very nice facility. Brandon Cooley is one of the best and coolest dentists ever! "
"Great friendly service. "
"I really appreciated the foot massage and the headphones. Keeping me there for a bit of extra time to replace fillings worked out well... far better than having to schedule again, and come back. The headphones and TV really helped to pass the time!"
"It is always a good experience "
"I love coming here! The front desk is always courteous and helpful. The hygienists are fantastic. Love the foot massages during cleanings! And the Dr's Cooley are amazing as well! I always tell my friends and colleagues about my experiences and highly recommend!!"
"Would you believe I loved my experience? The relaxing foot massage and the gentle care of my hygienist, Julie, made all the difference."
"Great service. Great staff."
"Everyone was friendly and took their time explaining all of the procedures throughout my visit. The staff used the most high tech equipment that I've experienced at the dentist office. I especially enjoyed being able to sit back, watch and listen to TV, all while enjoying a complimentary hand massage during my teeth cleaning. All in all, a very pleasant experience!"
"Been coming since 1974. Enjoy the staff."
"I had an amazing experience at this office. Received an injury where my front 2 teeth were chipped. I was in a lot of pain and this was the first office I called. I left a message after hours about my problem and received a call from the office shortly after them opening saying they could see me right away. I had my exam and was able to be seen for the repairs later that day. The staff and doctor were the nicest! They really went above and beyond to help me! "
"All good, nice"
"Friendly, helpful and congenial staffs. All is well in-order, clean and overall great."
"Always great. It seems appointments are getting speedier and speedier. The foot massages are a nice touch."
"Competent and efficient dentist and staff. Good appointment."
"you gave me great info on what I can do to keep my teeth in good condition. you people are super"
"In and out quickly."
"This office is always great. So friendly and knowledgable."
"Excellent and well informed technition, Julie. Great job."
"I had a good experience."
"I had a great experience."
"I love it that you have two ply toilet paper in the bathroom. Your a class act. "
"Like visiting old friends. "
"Always a pleasant experience and the staff is great!"
"Your staff is always professional, friendly, and knowledgeable."
"Always very positive experience. I wish I had Dr. Cooley and Judy when I was a little girl and went to a dentist who didn't believe in novocaine!"
"I visited CooleySmiles to fix a broken tooth while on a business trip from out of town. The office was recommended to me by a co-worker. The staff was vey friendly and pleasant. The office setting is very well laid out and the ammenities and extra services make for a pleasant experience. The staff and dentist made sure I was aware of what they were doing and answered all of my questions."
"Everyone was friendly, cared enough to realy listened to me. Dr Brandon took time to talk with me and made sure I had all my questions answered. Good people!"
"Very friendly team! Appreciate the amenities. "
"Always a great experience, love having Julie clean my teeth!!"
"Gabriella did an excellent job of hearing my concerns and being adaptable to what I was comfortable with. That was much appreciated!"
"It was great as always"
"Everything was great"
"My son had a great experience. Great staff, "
"I've had two visits and I would only give the Hygienist (Gabrielle) a 5 star rating. The facility is nice and equipment state of the art.However,the complimentary hand/foot massage was not impressive and I declined on my second visit. Dr. A.C. was a bit condescending when asked to clarify the extensive treatment plan non of which addressed the 3 concerns I had initially come in with, also not impressive. The feeling I get is that this is really more of a cosmetic than general dentistry practice and you might be better served elsewhere if your only in need of maintenance and prevention."
"After dreading going to the dentist, simply because I hadn't been in years, it was an absolute pleasure to meet Kim, Jaimie and Dr. Brandon Cooley- they take such good care of you from start to finish and really take time to make sure you're comfortable the entire time. I don't know why I waited so long!"
"I feel you are friendly and very professional; this inspires confidence in your abilities . I have been a patient for over 10 years and would highly recommend your practice. I enjoy the unique ways you try to make patients feel at ease: tv, headphones, massage for hands or feet and offers of beverages . "
"One of the best experiences I have ever had at the Dentist office!! The staff are ALL amazing!! Everyone was so nice and friendly. I got a foot massage during my teeth cleaning. I already have my future treatment plan and all my insurance information worked out before my next visit! A fantastic office!! "
"Positive experience, as usual."
"it's always a great experience. friendly and very good at what they do"
"I absolutely loved the foot massage - best one ever!!
It is always a joy to come to your office. : )"
"Service was great as always!"
"Highly recommend this dentist/office! Both dr. and staff are very attentive as well as sentitive to my 'dental fear' concerns! Very nice office environment with up to date knowledge & equipment!!! They all make you feel welcomed and very comfortable (hand or foot massages too)! Plus instant info on ins benefits available & future scheduling!!! Sooo glad I finally made the switch to Dr Cooley's office! Both my husband & son gave them 2 thumbs up:)"
"It was great!"
"Great Experience. Outstanding service. Happy to have found my new dentist. "
"I appreciated that the staff was professional and knowledgeable as well as friendly and fun which made it an overall enjoyable experience."
"Hygienist was polite and thorough."
"Always a pleasant and somewhat fun experience. Very personable staff! "
"Dr. Cooley's office is so pleasant and professional, I actually enjoy going to the dentist!"
" my office visit was wonderrful....."
"The Cleaning went great! Then I got the bad news. See you again soon!"
"I've always have an excellent experience when I go in. The staff are awesome and very friendly and helpful. I've been going here for a few years now and I don't ever plan on going anywhere else. They're the best! "
"It is always a great experience when visiting the Cooley office. The staff is wonderful and very accommodating."
"Gabrielle was fast and efficient! "
"It's always pleasant to be in your dental office."
"They were very nice to me even though I had cavities! "
"It went very fast and everyone was very nice! "
"Wonderful as usual."
"It was a great experience, as always. Everyone is very friendly."
"Love this place, 10 years and counting."
"I had a very pleasant experience during my first visit to the office."
"the service was good"
"Excellent experience. Staff very personable, knowledgable, thorough, and skilled."
"It was excellent."
"Stellar, professional caring staff!"
"I have been a patient here almost 30 years and have always been pleased with the care I have received."
"My experience in the office was good. My dental hygienist was very thorough in explaining and cleaning my teeth."
"I am very happy with the service today. Julie was exceptionally professional and nice. I have referred my husband and I also just made an appointment for my daughter - even tho she is a coug! LOL"
"I've moved from the Plateau to Queen Anne. Yet I like your office so much, I'm sticking with you. That says a lot considering that I also work in Queen Anne and don't like to deal with midweek traffic."
"Love you guys!"
"Great staff and facility, I've been coming for quite a few years and am always treated very well. I've recommended my friends come here too."
"Great, professional, clean, efficient. I got to borrow cool sunglasses and the let me watch ceiling television."
"Julie was fantastic. Usually I am not looking forward to a dental visit (just being honest!) but this time it was a breeze."
"It was great. Nice, clean facility. Privacy which is great, and friendly staff."
"The massage therapist on staff is a stroke of genius!"
"Excellent as always. "
"So happy my family switched to your office!!"
"it is always great."
"excellent visit as usual!"
"Such professional people, and yet they are like family!"
"Pleasant & friendly staff as always. Dr. Cooley exudes confidence. Hand massage was very enjoyable."
"Best dentist office experience I've ever had. will continue to sing your praises. look fwd to bringing our kids!"
"The office is very professional and everyone is polite and upbeat. "
"Great visit, as always. Couldn't be happier with Cooley Smiles."
"Excellent. I'm on an overseas assignment for work and the staff of the office are incredibly supportive and helpful when I schedule an appointment"
"Thank you for all the information given to me. I appreciated the time and effort in assisting me with my problem areas on my teeth. "
"I have always had a pleasant experience. Everyone is so friendly and helpful. I have recommended your office to friends who have inquired about needing a new dentist."
"Everyone in my office knows about the great service you all provide. When I mention I am leaving for a dentist appointment...they asking me if I am going to get a hand or foot massage. :)
"Judy is a gem."
"Everyone is always friendly and accommodating."
"Always a fantastic experience."
"This was an "emergency" visit due to a lost filling. From the time I called until I had my new filling was only about 3 hours! As usual, a great experience!"
"Good experience. Professional all around. Very efficienrt and quick! Yet with satisfactory regard for the Patient's questions and concerns."
"Could not be a nicer staff! Everything is top rate. Just bummed I haven't tried the mocha or cappaccino yet, cuz I always numb! (:"
"Dr. Brandon Cooley and his staff are top notch. One of the best patient friendly environments with exceptional techonlogy facilities I've ever visited. The complimentary hand, foot massages go a long way in helping alieviating stress while getting teeth worked on! 3 words = they're the best!
Much thanks & see u in 6 months.
"Gabrielle was great..always providing helpful suggestions."
"I think they were all trained on a royal Caribbean cruise ship....what service! I think they are running for public office. I actually look forward to my next appointment. "
"It is great. Based on my friend recommendation and my previous experience with different dentist office, it is the best so far..."
"Ouystanding. No wait, no pain
"Always nice to come in for a cleaning. Office is clean, staff is friendly, not too judgemental on my less than stellar flossing :)"
"The Cooley office is warm and inviting. The staff is friendly and does a great job of personally connecting with each and every patient. "
"Can't imagine any place better... consummate care and skills.... I actually look forward to my appointments...they make me feel like home!"
"Awesome as always!"
"Bring back the tongue scrapers! I wanted to buy one for my dad who is in a nursing home. The two handed Oolit scrapers are difficult for him to use. I'm dissappointed I wasn't able to get one for him at my appointment "
"fantastic. As someone who avoids the dentist, this is the best experience i have had. From Kim at the front desk to Merissa in the back and everyone in between- love those massages - it was much much easier to get through."
"Everyone is very friendly and professional. Love all the extra pampering."
"Everything was wonderful...
EXCEPT, the gunky "flouride" left all over my teeth, that I was not to have hot liquids, chewy or ...in my mouth for 4-6 hours... I was dutifully taking care of business, when after 3 hours I looked at my newly cleaned teeth in a mirror and was horrified by the "waxy" residue all over my teeth. My newly cleaned teeth looked as though I hadn't brushed in what???a month. :( YUCK! When I called your office to register my lack of approval in the flouride treatment.... I was told "You can just scrape that off with your fingernail...REALLY? You can drink a hot liquid, but the longer you leave the flouride on, the better it is. I was just thankful I hadn't returned to an office or been around people I care about regarding how my teeth look. It looked horrid.
Then, I was told when I said I wanted to register my dislike ... was told that next time I just needed to say I didn't want the waxy flouride, but the liquid. WHAT?? There was a choice. :(
Maybe this is the latest and greatest treatment, but I was not happy with how I looked after my teeth cleaning. Usually I'd have that wonderful "shiny, just polished" feeling that's wonderful. Didn't happen this time."
"The experience was great. Love the foot/hand massage."
"Best dentists ever!! I having been seeing the Cooley's for 12 years and refer everyone I know to them. I now even drive from Seattle to see them!"
"Excellent service. Great atmosphere. Wonderful people!"
"It was excellent!"
"Everyone is always friendly and professional. Judy is especially good. She is beyond competant and always on top of everything. She is so pleasant that each visit is something to look forward to. All in all it is a very good denatl experience. "
"Everyone there is so nice, profesional. I will recomend all of you to anybody."
"Very enjoyable. In and out on time and loved the handmassage."
"I brag to everyone about the Cooley office. Your customer service and little extras(i.e. foot/hand message during cleaning, t.v. for distraction, coffee/juice) are out of this world. Thanks for redefining "The Dentist" as a positive experience."
"I had a positive experience with this doctor."
"My cleaning experience with Julie was great. She was very efficient and informative in offering advice in how to best maintain my dental health. It was a pleasure."
"As always - very thorough. Foot massage was a fantastic bonus!"
"I had a great experience! Jaimie, the dental hygienist was super! "
"Always a great experience. Friendly and caring staff, very nice facility."
"Great visit would highly recommend you guys."
"still love to watch TV and the message "
"I look for excellence in my dental care and am never disappointed with the staff and care at Cooley Smiles."
"As always, everyone is right on top of things. Courteos, with a smile and totally efficient."
"Anytime the Dr. say's "no cavities" is a good day at the dentist."
"What a GREAT experience! The waiting area and patient rooms were nice/clean, dental assistant and dentist were very friendly and informative about options for straightening & whitening teeth, equipment and computer system used to track changes in teeth/gum line/periodontal charting were modern, and the complimentary hand massage felt terrific. The TV overhead and coffee/snack goodies were nice touches too. I moved to the area awhile back and had a negative experience with the 1st dentist I tried (referred by my husband's co-worker)...Cooley Smiles is the 2nd dentist I've tried and I'm glad to say I won't be looking any further! "
"everyone did a great job as always! Made my visit comfortable for me! thanks!"
"Friendly folks. Nice hand massage."
"Happy Birthday Ben.... Congrats Brandon on your little boy. Congrats to Brittani on her wedding...."
"Very satisfactory! Makes me like going to the dentist :)"
"I had a wonderful visit. Sheena is an awesome hygentist."
"Very good visit. There was just a little bit of waiting at the start, and again while the main dentist was visiting with another individual. "
"most painful experience i have ever had(my fault for not flossing well and waiting too long between cleanings).. but BEST experience I have ever had at a dentist! great and friendly staff, amenities galore! new technology and most thorough cleaning.. I wish I had come to them sooner.. and then to walk out with a vanilla latte?! Really? REALLY!!"
"Gentle, respectful and caring team "
"The people were friendly and all of the "amenities" like free chap stick, TV, and a massage during cleaning are awesome."
"As always, I leave your office feeling great."
"I always look forward to my visit! That's a first..."
"listened and adjusted to my concerns"
"Love this office although I was sad I didn't get my regular hand massage today! Always look forward to my visits as the staff and doctors are completely delightful. Keep up the great work!"
"My experience was pleasant and efficient."
"Love Cooley Smiles..."
"amazing as usual"
"Awesome, great service. Love the hand massage while I'm getting my teeth cleaned."
"Think Judy was trying to Water Board me !! ( just kidding)
All the staff is very professional. Always a good
"Long time patient and every visit is an enjoyable experience. Your staff and doctors are awesome!"
"Nothing unpleasant. Responsive, sincere, clean and clear. Good staff and environment."
"Judy was great as usual!!! "
"I always have the best experience at Cooleysmiles. The Dr.'s and staff are so friendly. They do a wonderful job, too!"
"The staff is so nice, friendly, and informative!"
"Overall this is the best dental visit experience I have had. "
"Thanks for taking me even after I forgot to come for my appointment."
"It was another great experience with the Cooley's. Their staff is amazing and so are the doctors. They are extremely efficient and nice. They offer hand & foot massages while you are getting your teeth worked on while you watch TV with headphones on. "
" Wait was only about 5 minutes but I was early so it was not a problem at all.
Your staff is fantastic, friendly, professional...couldn't ask for a better experience.
Hand massage was wonderful!"
"I've had nothing but great interactions with the staff, hygienists and doctors here."
"I REALLY ENJOYED BEING ABLE TO MULTI-TASK BY GETTING MY TEETH CLEANED AND HAND OR FOOT MASSAGE THE FIRST TIME I CAME TO YOUR OFFICE. WILL THAT CONTINUE?????
"Great as usual!"
"Great Staff, experience was good!
Gabrielle was AWESOME from beginning end and I appreciate her follow up email!!! She models the expected behavior of her role and is an asset to your culture, thanks!"
"Amazing experience! Friendly staff and excellent dentists. "
"Thanks Cooley team for treating my kids so well! Dr.B I think you should do every child exam with Ninjago Lego guys!!"
"I felt welcomed from the beginning. Very sweet and personable staff. My hygenist was very informative and helped me better understand some issues I was having as well as guide me in taking better care of my teeth. "
"i am very satisfied with my experience with the dr. and his staff.
"Judy is a great hygenist and I am always satisifed with the results.
The Hand or Foot massage is such a relaxing treat."
"Always have a very pleasant experience every visit to your office, look forward to our next visit
"Dentist appointments are what they are: necessary, yet tedious. Luckily, your office is very welcoming and makes the appointment more than tolerable --dare I say enjoyable?-- for the patient. "
"Everything was great. Had to get 2 fillings and it was a breeze!"
"Everyone is always very friendly at Dr. Cooley's office. I also love the foot massage!!"
"Consistently great care; great customer service, great outcome."
"We will miss your staff and expert care with our move to the Central Coast of California. You have taken splendid care of our whole family over the years. Best wishes."
"Alway Great when I need to come for a visit"
"I have been going to Cooley since I moved here in 2005; don't plan on going anywhere else."
"Great as usual"
"They have good snacks and I like the toy box."
"I like the toy box."
"Cooley Staff, are always very professional and knowledgeable. "
" Always a good experience"
"The office was amazing, I was able to relax (which never happens in the dentist) because at Cooley Smiles they provide a complementary massage therapist to rub your hands, arms, and/or feet. The tools are the most up to date and modern to make the cleaning process go much faster and pain free. The staff was extremely knowledgable and listened to all my questions and concerns. "
"Always a wonderful experience at the Cooley office. Jaimie, my dental hygienist, is amazing. So thorough, friendly and patient (I not the best about flossing). I'll definitely recommend Cooley Smiles!!"
"The visit was excellent."
"Gabrielle did a great job!"
"Nice people make patients relax."
"I love coming to the dentist now because your staff is so nice and I always get treated with a foot massage or hand parafin treatment. It is a very relaxing and enjoyable experience."
"love coming to this office - the staff is great and Dr. Aaron is the best, and the foot massage helps me feel like I'm at a spa. "
"Your staff is terrific! I have recommended Cooley Smiles to many people. They are always happy I did! Thank you"
"Every time I have an appointment, 4 or 5 visits so far this year, it has been a very good experience, considering that this is a dentist visit! LOL"
"Competent and friendly staff!"
"This was my first visit with Cooley Smiles, and I really enjoyed it. I will definitely be coming back a lot more in the future."
"I was having several mouth and jaw issues that day, but Julie was extremely cautious and accommodating with me, and I appreciated it. I left with no jaw or tooth pain - and clean teeth, too! I couldn't be happier with her -- she's great! (PS: And Kim is always so sweet and helpful, not to mention Dr. Brandon [all-star dental QB], of course.)"
"Great, as always."
"Great! Gabrielle is an excellent hygenist."
"This was an unscheduled tooth failure that was handled immediately and effectively."
"I've never been to a more beautiful dentist's office. The staff was so friendly and exceptionally patient with my young son's nervousness. Thank you for a wonderful experience."
"Very impressive from start to finish. The Cooley team makes going to the dentist almost enjoyable. After 25 years with my previous dentist, I only wish I'd moved my family and my dental care to CooleySmiles sooner!"
"ALWAYS FIRST CLASS SERVICE!!!! "
"Fantastic experience, as usual. Friendly, helpful, knowledgeable staff, beautiful facility, prompt service.Loved it!"
"The staff were GREAT with kids! It was a perfect first visit for my 3 year old."
"Very positive experience. Friendly staff and dentist."
"7/12 Cleaning - Nice & Easy! Gabrielle was great! The foot massage was wonderful. Nice to viist with Brandon for a few moments.
I recommended Cooley to a co-worker.
"My favorite dentist,I love the staff and the work they do is phenomenal."
" Two small things. I did not get a hand massage because my background said I had radiation treatment. True. But that was 35 years ago! the background check needs to be upgraded - just alittle. The other was I had a camera taking pictures of my mouth; this was so intrusive and uncomfortable. Also why was this done? I have no idea why this camera was flashing in my face. That's all."
"Friendly and competent staff."
"Great as usual!"
"they are very nice dr. and stuff. i will recomend my friend to see them. "
"Clean and efficient."
"This was my second visit. All I had to do was show some IDs then proceed for a checkup."
"Despite my psycho fear of dentistry in general, your practise is really very good!"
"The entire cavity filling process, including the numbing shot took less than 20 minutes, was painless and apparently complete satisfactory."
"Always friendly, responsive, and knowledgable. They operate a wonderful practice - hygentists are fantastic, Aaron and Brandon are incredibly knowledgable, never push unnecessary services and keep themselves abreast of the latest technologies."
"As usual, a pleasant and professional visit."
"My appointment was quick and lucky me, no problem at this time."
"it was quick and efficiet procedure."
"Thank you for seeing me first thing this morning after my crown broke. I appreciate that you were able to complete my treatment immediately. The staff is encouraging and thoughtful, and I appreciate that."
"I am always treated well and courtesly. I have been coming for years and will continue to be a patient. I love my dental hygenist we always laugh allot."
"I had broken some porcelain. They were able to work me in and get a temporary on in the same visit. "
"Going to the dentist is never a fun thing, but I do appreciate all you have done to make it as pleasant as possible. The decor is lovely, there are snacks and drinks available after the appointment, the staff is friendly and do all they can to make me comfortable and the doctors are great! I would recommend this dental office to anyone."
"Overall experience was perfect! "
"Another great experience at the office. Staff is very friendly and caring. Feel like they are part of my family. "
"everything went smooth
dr and assistant were professional"
"My dental work was surprisingly painless given that I needed a fairly large filling plus a crown prep.
Then I left the office feeling good enough to do a 13 mile run!"
"Really great staff and very friendly! makes me want to visit you guys more often! :-)
One of the nicest dentist offices I've been to.."
"Excellent and extremely personal customer service!"
"It is always a great experience."
"Great, as always."
"Hand massage was great. Thanks."
"great as always"
"So glad I found Cooleysmiles from my friend! Awesome, friendly experience."
"This is the first time I have ever experienced painless dentistry! "
"I truly mean it when I say my visit has lived up to what I've heard. Brandon, you were alright :), but everyone else picked up the slack for you. I am in serious pain right now as I type this, but it's b/c you guys did your job.....Dental visits were never my favorite over the last 5 years! I have a clear and, what I feel, is an objective opinion on my dental care, and I am super happy I came in today."
"You're all professional, but fun."
"Foot massage was fantastic. As was the cleaning. Great job. Thanks, Jack"
"Dr. Brandon and all of the staff at Cooley Smiles take extra time to see how you are doing, and pay very close attention to your concerns. They also put an incredible amount of effort into ensuring each patient is comfortable! I personally have bad claustrophobia, and they offer foot and hand massages as a nice distraction, and also have many other means to ensure your experience is a pleasant one. Finally, the office as a whole is pristine while also offering a variety of beverages including fresh made espresso drinks! I highly recommend Cooley Smiles; this is the best dentist office I have ever been to! "
"Staff's caring personality
Good interpersonal skills"
"Fantastic Experience with Cooley Smiles.."